4/10 Malo
ARNOLDI
13 feb. 2024
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
The service provided by the lady who attended us did not meet the expectations one has when staying at a good hotel. We reported that the safe was locked, and they never sent anyone to open it. At night, we found a cockroach in the room. When we called the reception, the young man told us there was no one available to clean it. He offered to change our room, but we declined because it meant moving many things, which is very complicated with children. We opted to go down to the reception to get alcohol, which was the only thing available to disinfect the area where we killed the cockroach. Additionally, there was a lot of noise from the other rooms that same night. It's a shame because the hotel is well-located and very beautiful, but the service was significantly lacking, making us definitely not want to return. We chose this hotel for its high ratings but were disappointed. Between the cockroach, noise, and the indifferent service from the lady, at least the night shift guy offered a room change and gave us alcohol to clean up ourselves. Now, I don't know whether to laugh or cry!