4/10 Poor
Mari Lyn P.
Jul 13, 2025
Liked: Cleanliness
Great location, but disappointing stay!
Great location—just a short walk to the downtown shops. The pool and hot tubs were nice. However, the condo itself needs updates. The master bed was extremely uncomfortable—we could feel the springs digging into us. While making the bed, I found two springs actually poking through the sheet (photos attached). I called the office right away, and maintenance didn’t arrive until 4:30 PM. He cut the exposed springs and brought a foam topper, but it didn’t fit the king bed and couldn’t be used. He said replacing the mattress wasn’t possible during our 3 remaining nights.We also weren’t given the number of towels listed in the rental agreement—just 1 washcloth, 2 hand towels, and 6 bath towels for 4 people, 2 bathrooms, and 4 nights. My husband called the office the next morning—and three more times—but management never returned our calls. We travel often and regularly use VRBO, and we’ve never been treated this poorly. We’re not quick to complain, but we’ve never paid to sleep on a bed that should’ve been thrown out years ago or had to ration clean towels. Very disappointing.
Mari Lyn P.
Stayed 5 nights in Jun 2025