2/10 Terrible
Paul
May 29, 2025
Not a great stay
Booked the Cube Hotel as a treat night away, on arrival given one access card which didn’t work, had to go back to reception. On getting in the room there was a musty smell and it’s was very warm, air conditioning didn’t work but the electric fan did.
Only two sachet of coffee provided which was reported to reception but not actioned.
The TV didn’t work, could get apps but none worked, reception sent a lady to look at the TV but still couldn’t get it to work.
On return from our evening we thought a drink in the bar which were told would be open we were told they were closing at 9:45pm, we said we were residents and offered reluctantly one drink which we now declined.
Hotel on check out reimbursed 50% of the stay.
Would have expected better from the Cube, lots of other hotels in Birmingham with better facilities and service for cheaper.
Paul
Stayed 1 night in May 2025