10/10 Excellent
Randy
Feb 2, 2026
Liked: Cleanliness, staff & service, amenities
1. excellent location, superb friendly service. very funky
we would stay again, room we were in, while pricey $400+ on hotels.com, was a suite with 2 rooms, for 4 nights.
2. some negatives (not big)
a. no receipt copy given after eating , evidently had to ask for it to get it which we forgot, but easily charged to room. not sure whether automatically giving recept copy (whether paper or online fine) was due to cultural differences or lack of training.
b. food server did not understand order, wrong item brought, we had to pay for it, so hotel might be in money trouble, but food was excellent, pricey but not out of hand for Bergen.
c. power went off one night, ac did not come back on.
with outside temperature in negative Celsius not a big issue but blinking light may bother some
d. coffee in restaurant made with same machine, right outside restaurant entrance, where we made our free coffee for room, but we paid for it?
e. no phone in room to call front desk, need to use our phone, which is fine. but with esims we could not text, suggest adding hotel WhatsApp address to card.
Randy
Stayed 4 nights in Jan 2026
