6/10 Okay
ELENA, MAnlius
Traveled with family
Apr 28, 2024
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is actually nice and clean. The only reason for the 3 star rating was the fact that we were about to miss our transportation when we left because of staff negligence. I asked them twice to call a cab for the morning of departure. I asked in person 24 hours in advance and again before I went to sleep and both times they confirmed the request was there and they will take care of the cab. Only to find out that when we got downstairs ready for the cab, there was no cab and the front desk person called and said that they have no cabs available for 15 minutes.
We ended up walking/ running with luggage to the train station that luckily was 1.5 miles away. I don’t even want to think what we would have done if we had to go to the airport.
This experience left a bitter taste in my mouth and cannot give more than 3 stars. A whole vacation could have been ruined but for our good physical condition to run to the train station.