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Pelicanstay at Auckland Viaduct Harbour

Property class: 4
4-star apartment near Sky Tower

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Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
99 Customs Street West, Auckland, 1010
  • Place, Princes Wharf
    ‪2 min walk‬
  • Place, Queens Wharf
    ‪5 min walk‬
  • Place, Queen Street Shopping District
    ‪5 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for 2 Bedroom Apartment - 99 Customs Street West

Flat-screen TV

2 Bedroom Apartment - 99 Customs Street West

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Futon
  • Free WiFi

View all photos for 1 Bedroom Apartment - 85 Customs Street West

In-room dining

1 Bedroom Apartment - 85 Customs Street West

  • 882 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Auckland

Auckland Central Business District stay.At this Auckland Central Business District apartment, you'll be well placed to visit Princes Wharf and Queen Street Shopping District, both within a 5-minute walk. Also, Sky Tower is within half a mile (1 km) and Eden Park is within 3 miles (5 km).
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What's nearby

  • Princes Wharf - 2 min walk - 0.1 miles
  • Queens Wharf - 5 min walk - 0.3 miles
  • Queen Street Shopping District - 5 min walk - 0.3 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles

Getting around

  • Auckland Britomart Station - 7 min walk
  • Gaunt Street Tram Stop - 9 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • ‪Dr Rudi's Rooftop Brewing - ‬2 min walk
  • ‪Andrew Andrew - ‬3 min walk
  • ‪Fox's Ale House - ‬1 min walk
  • ‪Danny Doolan's - ‬2 min walk
  • ‪Bivacco - ‬2 min walk

About this property

Pelicanstay at Auckland Viaduct Harbour

4-star apartment near Sky Tower
Pelicanstay at Auckland Viaduct Harbour offers its guests an elevator. WiFi is free in public spaces. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Auckland apartment.

  • 5 guestrooms or units
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas
Pelicanstay at Auckland Viaduct Harbour offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (NZD 25 per day)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Bedrooms

  • 2 bedrooms

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Iron/ironing board
  • No housekeeping provided

Location highlights

  • In a business district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM

Late check-in subject to availability

Late check-in fee: NZD 25 for check-in between 9 PM and midnight

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: NZD 105 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 25.00 per day
  • Late check-in fee: NZD 25 for check-in between 9 PM and midnight
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

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Pelicanstay at Auckland Viaduct Harbour Auckland

Pelicanstay at Auckland Viaduct Harbour Apartment

Pelicanstay at Auckland Viaduct Harbour Apartment Auckland

Frequently asked questions

How close is Pelicanstay at Auckland Viaduct Harbour to the airport?

Pelicanstay at Auckland Viaduct Harbour is 14.6 mi (29-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

Does Pelicanstay at Auckland Viaduct Harbour have an airport shuttle?

Airport shuttle services are not available at Pelicanstay at Auckland Viaduct Harbour.

How close is Pelicanstay at Auckland Viaduct Harbour to the beach?

This apartment is 6 mi (17-min drive) from Takapuna Beach and 5.7 mi (19-min drive) from Kohimarama Beach. Don't forget your sunscreen!

Does Pelicanstay at Auckland Viaduct Harbour offer free breakfast?

Pelicanstay at Auckland Viaduct Harbour does not offer free breakfast.

Is there a casino at Pelicanstay at Auckland Viaduct Harbour?

No, there is no casino at this apartment, but SkyCity Casino (9-min walk) is nearby.

What time is check-in at Pelicanstay at Auckland Viaduct Harbour?

Check-in start time: 3 PM; Check-in end time: 9 PM.

Is there free parking at Pelicanstay at Auckland Viaduct Harbour?

Free parking is not available at this apartment. Self parking is available for NZD 25.00 per day.

Does Pelicanstay at Auckland Viaduct Harbour have a pool?

Pelicanstay at Auckland Viaduct Harbour does not have a pool.

Does Pelicanstay at Auckland Viaduct Harbour have a spa?

There are no spa services available at this apartment.

How close is Pelicanstay at Auckland Viaduct Harbour to downtown Auckland?

Pelicanstay at Auckland Viaduct Harbour is 0.4 mi away from Auckland.

Pelicanstay at Auckland Viaduct Harbour Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 1 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

7.6/10

Cleanliness

6.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Kerryn

Disliked: Staff & service, property conditions & facilities, room comfort

Warning. You are booking wth Pelican Stays.

Dreadful. Two days before arrived received an email wanting me to go onto an app for “verification” and enter my photo, photo of my passport, personal and credit card details. To get a ( single) key to the apartment I had to first go to an unrelated building Heritage Tours to meet a woman with no ID who did not introduce herself. She gave me a long document to sign but said just sign it. she also gave me a blank credit card page and said sign and date it “I’ll fill in the rest later”. I wrote across it no more charges and got her to sign it. She took a photo of me and of my passport ( I thought she was just looking at it- should have got her to delete it from her phone). we then had to make our way to the property. We opened the door onto the balcony and the lock fell off- it had just been sitting there- clearly not worked for ages. We had no security. the apartment 1Q was at the level of the umbrellas of restaurants below. There were nightclubs with DEAFENING sound that went until 4.00am. This stay has been a nightmare and there is still some woman out there with my passport on her mobile phone. The property should be removed from the hotel website. Book at your own peril!!!!!!
Stayed 3 nights in May 2019
Verified review

8/10 Good

Kylie

Liked: Cleanliness, staff & service, room comfort

View was superb

Great location was close to all the places I wanted to see. A few broken chairs and outside chairs were very tied plus no tea or coffee provided - however the view made up for the issues.
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location the apartment was fantastic the only issue we had was the fold out bed was broken so we just used the mattress by itself on pillows wonderful setting I have recommended the apartment to 3 other friends
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location and beautiful apartment.

The views over the marina and harbour were fantastic. The apartment had everything you needed and was excellent. It had more to offer than what was in the description. Daisy was amazing and very helpful. We thoroughly enjoyed our stay and will definitely book this again. Thank you.
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and close to everything.

Over all excellent experience, making a wonderful holiday.
Stayed 4 nights in Jul 2018
Verified review

6/10 Okay

Asantha

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Modern and great location

While the accomodation and facilities were what we expected, I am very disappointed with how the booking was handled. There was a $250 deposit that was to be paid at check in. This was charged on the same day as the booking. I only noticed it when I saw my credit card had been charged for the deposit along with the fee for the accomodation. When I called, I was informed that this was the deposit that would be refunded when we checked out. We checked out on the 19th of April and at this morning the deposit has not been returned despite being informed by the company that the refund had been approved and was being processed. I am used to a hold being placed to cover a deposit on my credit card but this is the first time I was actually charged for it at the time of booking.
Stayed 2 nights in Apr 2018
Verified review

6/10 Okay

D-Dog

Disliked: Staff & service, property conditions & facilities

Auckland Vuaduct - Not a Hotel

Ok firstly, this is not a Hotel. It seemed to be privately owned. I was contacted by someone by email a couple of days before outlining the details of the Unit including cleaning, parking, wifi & key arrangements. It gave both a NZ number to ring along with what seemed like a US number to text along with an email address that didn’t seem to relate to anything Auckland. On the way to the departure airport I received a text asking when I would arrive and on arriva three calls from a number in the Netherlands. I answered the fourth of these and someone hard to understand wanted to know what time I was arriving. After waiting outside for about 15 minutes a random person arrived with keys and showed us to our room. The photos online were quite misleading both in terms of the size of kitchen and lounge as well as the view of the Marina/Harbour space. The Unit was comfortable if a little dated with damage to the carpet and lighting. Despite the cloak & dagger strange check in process which had us quite concerned the overal location near the Viaduct shops and restaurants was good. For $2050NZD 5 nights was expensive for the experience.
Stayed 5 nights in Dec 2017
Verified review

2/10 Terrible

Traveller

Disliked: Staff & service, property conditions & facilities

Beware, these guys are dodgy!

Listed room rate was $149 (NZD) for the night. In fine print, there's an additional charge $100 for cleaning, but of course you don't read that. Why not list the room rate as $249?? A company called 'Pelican Stay' charged my card $499 two days before the stay. BTW, there's no mention of 'Pelican Stay' on Expedia. Standard procedure for hotels is to take a hold on your card, but only charge the full amount after your stay. These guys charge your card the full amount plus a 'deposit'. On the day of check-in, I was contacted by a woman (the call was from overseas I think) telling me I needed to meet a guy outside the property by 2.45pm, because their guy is leaving the area by 3pm. So I left my client meetings to meet him. He was fine, although I asked about the $499 they took from my card and when I'd get a refund etc, and he said he had no idea and that I should contact them. I called them but there was no answer. The room bore no resemblance to the pics on Expedia. Different room entirely. In saying that, the room was fine. After the stay, I received no emails, no communication whatsoever from these people about the refund of the 'deposit' they took. After waiting for almost a week, I sent them an email and called them. Finally got an email saying they would pass it on to their finance team. Two days later, I got an email saying the refund had been processed, but it would take 3 to 5 working days to show up in my account. Waiting patiently for the cash to show up...
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

very expensive for what you get.

There was no milk/tea/coffee left which was strange. The bed was hard and the cleaning fee extravagant. The reception person dropped the key off to me which was great but I didnt feel this was value for money. Also room was above a resturant so i got food smells and smoke all night through the apartment and it was noisy.No TV in the bedroom.
Verified review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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