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4.2 out of 5

"Close to airport Had a good shuttle Not much counter space... think it was a handicap room though " More

By a verified traveler on Thu 19 Dec 2019

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Hotel Description

Family-friendly 4.5-star hotel with outdoor pool

Mangere stay

With a stay at this Mangere hotel, you'll be within 2 miles (3 km) of Butterfly Creek and 6 miles (10 km) of Ambury Regional Park. Rainbow's End and Mt. Eden are also within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities and babysitting. Enjoy the gym and perks like free self parking and a free airport shuttle.

Standard Studio QS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$110* Per night/room Aug 2 - Aug 3

Superior 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio QQ

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Studio King, Upper Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room QQQQ

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Heartland Hotel Auckland Airport ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Auckland Airport

Everyone (3) Family (2)
5 out of 5

Posted by on Feb 28, 2020

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Comment from Hotel Management

Mar 1, 2020 by RamonJ

Good morning, Thank you for your online review for Heartland Hotel Auckland Airport online via travelocity.com. We appreciate the feedback and hope to see you again soon, Kind regards, Ramon James - Hotel Manager

5 out of 5
Close to airport Had a good shuttle Not much counter space... think it was a handicap room though

Posted by on Dec 19, 2019

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Comment from Hotel Management

Dec 22, 2019 by RamonJ

Thank you for your online review! The team and I do hope to see you again soon, Kind regards, Ramon James - Hotel Manager

4 out of 5
Good airport hotel with efficient shuttle. Only issue is rude travel groups at times.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by RamonJ

Good afternoon, Thank you for your feedback! We do hope to see you again sometime soon, Kind regards, Ramon James - Hotel Manager

5 out of 5
Very nice rooms. Nice and quiet. Great location for airport.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 20, 2019 by HHAA GM

Thank you Anonymous for your sharing your review on your recent stay. Warm regards Adelle Livett General Manager

3 out of 5

Good hotel for airport access

A good hotel with excellent airport shuttle and appreciated set rate for taxi to and from downtown Auckland. Room very clean. My only suggestion was breakfast food seemed a bit bland and not as fresh as typical NZ. Also did not seem to have central AC in hallways and reception area? Certainly OK, but expected better for price. Hotel reception staff was excellent.

Posted by on Apr 4, 2017

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3 out of 5

Heartland Hotel

Pros: Warm, comfortable and, restaurant in hotel and close to the Auckland Airport.
Cons: Don't overcharge and stay with the price that the Travelocity guarantee covers.
Location: Airport and near major roads.
We stayed at this hotel four nights and Travelocity guaranteed the price of 672.00 for four nights stay. We were charged $1,010.75(American money) so, we were overcharged by $337.88 for our stay. It's a nice hotel and very comfortable but, they need to charge per Travelocity's guarantee price.

Posted by , from Colorado on Aug 22, 2016

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About the Heartland Hotel Auckland Airport

Location 14 Airpark Drive, Auckland, 2022

Property Features

Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Auckland hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Train station: Auckland Middlemore Station (8.2 km / 5.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Heartland Hotel Auckland Airport offers 141 accommodations with complimentary newspapers and coffee/tea makers. Premium satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:30 AM to 10:30 AM.

The Runway - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • One child stays free
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Uncovered extended parking fee: NZD 7 per day
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Auckland Airport
  • Heartland Auckland Airport Hotel
  • Heartland Hotel Auckland Airport
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Auckland
  • Heartland Hotel Auckland Airport Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Qualmark Sustainable Tourism Business Award

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.