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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property
3.5-star hotel near Grand Cercle Casino

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Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Premium bedding, in-room safe, desk, blackout drapes
Interior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Gym
  • 24/7 front desk
  • Pool
  • Parking available
  • Air conditioning

Explore the area

Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Grand Cercle Casino
    ‪3 min walk‬
  • Thermes Chevalley
    ‪8 min walk‬
  • National Thermal Baths
    ‪17 min walk‬
  • Chambery (CMF-Chambery - Savoie)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Comfort Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Aix-les-Bains

Heart of Aix-les-Bains.Within a 10-minute walk of this Aix-les-Bains City Center hotel, you'll find Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 miles (3 km).

What's nearby

  • Grand Cercle Casino - 3 min walk - 0.2 miles
  • Château de la Roche du Roi - 8 min walk - 0.5 miles
  • Thermes Chevalley - 8 min walk - 0.5 miles
  • National Thermal Baths - 17 min walk - 0.9 miles
  • Lake Bourget - 3 min drive - 1.3 miles

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Le Parc de Verdure - ‬3 min walk
  • ‪Casino Grand Cercle d'Aix les Bains - ‬4 min walk
  • ‪Centre des Congrès - ‬3 min walk
  • ‪La Rotonde - ‬3 min walk
  • ‪Café des Bains - ‬6 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

3.5-star hotel near Grand Cercle Casino
As a guest of Urban Hotel Aix-les-Bains, BW Signature Collection, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Event space at this hotel measures 377 square feet (35 square meters) and includes conference space. The business-friendly Urban Hotel Aix-les-Bains, BW Signature Collection also features multilingual staff, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Urban Hotel Aix-les-Bains, BW Signature Collection was completed in March 2019.

This 3.5-star Aix-les-Bains hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 6 levels
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Refrigerator in a common area
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Italian, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 13 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 19 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 10 for children
  • Covered self parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation.

This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to the airport?

Urban Hotel Aix-les-Bains, BW Signature Collection is 5 mi (15-min drive) away from the Chambery (CMF-Chambery - Savoie) airport, the closest popular airport to the property.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of Jun 19, 2025, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on Jun 29, 2025 start from $81.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at Urban Hotel Aix-les-Bains, BW Signature Collection.

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to the beach?

This hotel is 1.8 mi (13-min drive) from Plage d'Aix les Bains and 1.9 mi (15-min drive) from Plage du Rowing. Don't forget your sunscreen!

Does Urban Hotel Aix-les-Bains, BW Signature Collection offer free breakfast?

Free breakfast isn’t provided at Urban Hotel Aix-les-Bains, BW Signature Collection, but buffet breakfast is offered for a fee of EUR 19 for adults and EUR 10 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Urban Hotel Aix-les-Bains, BW Signature Collection?

No, there is no casino at this hotel, but Grand Cercle Casino (4-min walk) and New Castel Casino (21-min drive) are nearby.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Urban Hotel Aix-les-Bains, BW Signature Collection?

Free parking is not available at this hotel. Self parking is available for EUR 13 per night.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Urban Hotel Aix-les-Bains, BW Signature Collection features an indoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to downtown Aix-les-Bains?

Urban Hotel Aix-les-Bains, BW Signature Collection is 0.5 mi away from Aix-les-Bains.

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 131 out of 287 reviews
Rating 8 - Good. 103 out of 287 reviews
Rating 6 - Okay. 28 out of 287 reviews
Rating 4 - Poor. 13 out of 287 reviews
Rating 2 - Terrible. 12 out of 287 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024

2/10 Terrible

Stuart

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

SHIN JUH

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only drawback was difficult car parking
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very good shower, good breakfast, very secure parking. Only criticism, could not access BBC news, despite the fact it was included in the list of channels.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was recently renovated and the final result is very nice.
Stayed 2 nights in Jun 2019

10/10 Excellent

Bharatiben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Good location nice rooms good housekeeping overall but we didn’t get tea coffee sachets one at but when requested quickly provided Extremely helpful friendly staff Will come again to stay and recommend any time Thank u for looking after us
Stayed 2 nights in Jun 2019

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Véronique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent séjour

Hôtel très bien situé en plein centre-ville.avec un parking,penser à réserver.la partie spa est très agréable jacuzzi,piscine,sauna hammam le tout dans un état impeccable.notre chambre une suite pour 4 étais spacieuse et bien équipé.deux chambres avec une grande salle de bain (baignoire et douche)et deux toilettes.literie très bonne.très calme.à disposition cafetière et bouilloire,les dosettes sont fournies
Stayed 1 night in Mar 2025

6/10 Okay

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Le personnel est très agréable les chambres sont très confortable et le spa est très agréable Seul reproche ne propose pas assez de choses à manger pour les personnes qui veulent dîner dans les chambres
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travaux en cours dans ce sympathique hôtel... rénovation ascenseur et état général. Parking au sous-sol. Piscine chauffée jacuzzi et hammam...et même bar. On reviendra.
Stayed 1 night in Feb 2025

6/10 Okay

jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Problème de travaux durant notre séjour

Pas d'ascenseur car en travaux de remplacement d'ascenseurs, seulement le petit ascenseur de service 3 personnes seulement. Bruit de perceuse toute la journée, l'hôtel aurait au moins pu prévenir qu'il y avait des travaux.
Stayed 4 nights in Feb 2025