Travelocity Verified Review
"I booked a Junior Suite for a Mother’s Day getaway, but the experience was deeply disappointing due to poor management.
• Check-in Failure: Despite a 4 PM check-in time, the room wasn't ready, and staff couldn't provide a timeframe. This forced my elderly parents to change in the bath house without robes or lockers, only for the room to become ready right after.
• Poor Accessibility: The resort layout is difficult for seniors. Having to trek from the pool to the parking lot and then to a 2nd-floor room with no elevator was exhausting. Parking was also unavailable near our room.
• Cleanliness: I found hair in the bath house showers and on the room blankets. The hallway carpets were also visibly dirty.
The patio view and the jacuzzi were great, and the staff was kind enough to waive the resort fee. However, the logistical chaos made the trip a failure for my parents, leading us to check out at 7 AM the next day. I wouldn't recommend this place for those traveling with elderly family members."
A verified traveler stayed at Murrieta Hot Springs Resort