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Gran Hotel Xalapa

4.0 star property
Enjoy the outdoor pool at this 4-star Xalapa hotel

Choose dates to view prices

Photo gallery for Gran Hotel Xalapa

Outdoor pool, open 9 AM to 8 PM, sun loungers
Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets
Terrace/patio
Suite, 1 King Bed (Master) | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
  • Los Tecajetes Park
    ‪3 min walk‬
  • Juarez Park
    ‪10 min walk‬
  • Xalapa Cathedral
    ‪12 min walk‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Suite, 1 King Bed (Master)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Standard Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Xalapa

Xalapa retreat .With a stay at this Xalapa hotel, you'll be steps from Los Tecajetes Park and within a 10-minute walk of Xalapa Metropolitan University. Also, State Theatre is within half a mile (1 km) and Diego Rivera Gallery is within 2 miles (3 km).

What's nearby

  • Los Tecajetes Park - 3 min walk - 0.2 miles
  • Juarez Park - 10 min walk - 0.6 miles
  • Xalapa Cathedral - 12 min walk - 0.7 miles
  • Paseo de los Lagos Park - 17 min walk - 0.9 miles
  • Xalapeno Stadium - 3 min drive - 1.4 miles

Getting around

  • Xalapa Station - 17 min drive
  • General Heriberto Jara Intl. Airport (VER) - 107 min drive

Restaurants

  • ‪Tom Mix - ‬4 min walk
  • ‪El Asador - ‬5 min walk
  • ‪La Toscana - ‬7 min walk
  • ‪Restaurante Kondeza - ‬3 min walk
  • ‪Mr. Pulpo - ‬2 min walk

About this property

Gran Hotel Xalapa

Enjoy the outdoor pool at this 4-star Xalapa hotel
Gran Hotel Xalapa offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, gift shops/newsstands, and a garden are also featured at Gran Hotel Xalapa. Self parking is free.

This 4-star Xalapa hotel is smoke free.

  • 200 guestrooms or units
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Xalapa offers 200 accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 9 AM to 8 PM.

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Frequently asked questions

How close is Gran Hotel Xalapa to the airport?

Gran Hotel Xalapa is 11.2 mi (33-min drive) away from the Xalapa, Veracruz (JAL-El Lencero) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Hotel Xalapa?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Gran Hotel Xalapa on Jun 9, 2025 start from $53.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Hotel Xalapa have an airport shuttle?

Airport shuttle services are not available at Gran Hotel Xalapa.

Does Gran Hotel Xalapa offer free breakfast?

Free breakfast isn’t provided at Gran Hotel Xalapa, but buffet breakfast is offered for a fee of MXN 185.00 for adults and MXN 110.00 for children. It's available every day from 7:00 AM to noon.

Is there a casino at Gran Hotel Xalapa?

No, there is no casino at this hotel, but Big Bola Casino (8-min drive) is nearby.

What time is check-in at Gran Hotel Xalapa?

Check-in begins at 3 PM.

Is there free parking at Gran Hotel Xalapa?

This hotel offers free self parking.

Does Gran Hotel Xalapa have a pool?

Gran Hotel Xalapa features an outdoor pool and a children's pool. Guests can enjoy pool access from 9 AM to 8 PM.

Does Gran Hotel Xalapa have a restaurant?

Gran Hotel Xalapa is home to Mocafetos, which features international cuisine and brunch.

Does Gran Hotel Xalapa have a spa?

There are no spa services available at this hotel.

How close is Gran Hotel Xalapa to downtown Xalapa?

Gran Hotel Xalapa is 1.5 mi away from Xalapa.

Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 91 out of 310 reviews
Rating 8 - Good. 109 out of 310 reviews
Rating 6 - Okay. 67 out of 310 reviews
Rating 4 - Poor. 26 out of 310 reviews
Rating 2 - Terrible. 17 out of 310 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Efren

Business traveler
Disliked: Cleanliness
No
Stayed 3 nights in Aug 2024

10/10 Excellent

Efren

Business traveler
Liked: Amenities
Nada
Stayed 3 nights in Sep 2024

8/10 Good

Adriana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2023

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Stayed 3 nights in Dec 2021

10/10 Excellent

ROLANDO

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Alfonso

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Need a lot of improvement on the build and better front desk services
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good...good place...close to downtown and good places to eat...overall...all good..
Stayed 1 night in Oct 2018

6/10 Okay

Omar, Atlanta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is good, property is too old and matress was terrible, shower had some issues.
Stayed 1 night in Sep 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel at a good price

classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Stayed 1 night in Aug 2018

6/10 Okay

Enrique, Mexico City

Disliked: Property conditions & facilities

Old facilities but good deal

The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
Stayed 3 nights in Mar 2018

8/10 Good

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will recommend this hotel for family trips first

Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Stayed 1 night in Sep 2017

8/10 Good

Karina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff!

I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.

8/10 Good

Deanna, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a 5 star but an excelent 3 star

I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant

4/10 Poor

Alicia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Tienen una discoteca que produce mucho ruido que se oye en todas las habitaciones, excepto las que dan a la calle, como si uno estuviera en la discoteca. Comienzan muy temprano, como a las 5, y no termina hasta las dos o tres de la mañana. En verdad el ruido es insoportable y no puedes descansar y mucho menos dormir
Stayed 2 nights in Feb 2025

8/10 Good

JORGE HERNANDEZ

Stayed 1 night in Feb 2025

8/10 Good

Rafael Andrés

Traveled with family
Liked: Staff & service
muy buen hotel
Stayed 2 nights in Oct 2024

4/10 Poor

FRANCISCO JAVIER

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort

Mala experiencia

Pues la atencion buena de la recepcionistas , pero las habitaciones terrible, huelen a humedad y las sabanas olian feo como si nonlas hubiesen cambiado
Stayed 1 night in Jan 2025

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025