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"Easy to find. Right off the exit. Really clean room nice soft pillows . Thanks great time. " More

By a verified traveler on Tue 24 May 2016

Hotel Description

Enjoy the indoor pool at this 3-star Marlborough hotel

In Marlborough

Within 2 miles (3 km) of this Marlborough hotel, you'll find Apex Entertainment Center and Peter Rice Homestead. John Brown Bell and New England Sports Center are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 172 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include room service, coffee/tea makers, and free local calls.

Room, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Apr 3 - Apr 4

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Hotel & Suites Marlborough ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Marlborough

Everyone (4) Couples (2)
2 out of 5
Inappropriate server in restaurant. Sink didn’t drain

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Melissa Perry

Thank you for taking the time to share your feedback regarding our hotel and staff service. It is disheartening to learn the level of service you have experienced during your stay. We apologize for any inconvience this may have caused you. We would love to regain your faith in our hotel . Again, thank you for choosing to stay with us. Thank you Holiday Inn & Suites Marlborough.

2 out of 5
BED LIKE A WASH BOARD. Hotel in general needs updating

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 21, 2019 by Shawn R - General Manager

Thank you for taking the time to leave feedback on your stay. We are sorry you had an unexpected experience at our hotel. We pride ourselves on providing the best customer service and hospitality. We will ensure this issue is taken care of immediately.

2 out of 5

Room was not worth amount with all broken things.

Pros: Convenience to Hockey rink and restaurants.
Cons: Needs several updates and everything in room should be working for amount you pay. Completely Disappointed that told front desk and nothing was done
Location: New England Sports Center a quick 10 minutes away and no highway to and from.
The Curtain rod in living room area was broken off wall so could not close curtains fully which meant little sleep with light coming in bright and early after late night hockey game, faucet was broken and would come off every time you ran water, toilet had to be held down for long period of time to get it to flush or you'd have to lift back of toilet and pull string to get it to flush, bathroom door did not close properly so could be pushed open or pulled open, breakfast was ok pancakes tasted like they were over cooked microwavable pancakes, back entrance did not work to get into hotel with room key so had to go all the way around building to front door to get back up to room. Front Desk staff were very pleasant. Disappointed that told front desk and nothing was done and nothing credited for such a horrible experience. Only able to get 2 breakfasts for 3 in room and had to pay for extra which was not worth the $12 breakfast. We gave Sunday Breakfast back to front desk unused and still no credit. Disgusted.

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 1, 2018 by Nicole S.

Dear Anonymous, Thank you for choosing to stay with us and for your candid feedback about your stay with us. Our team takes pride in making our guests experience memorable and comfortable. I apologize that we did not meet your expectations. We appreciate you staying and hope you choose to give us another chance the next time you are in the Marlborough area. Sincerely, Nicole S. Front Office Manager

5 out of 5

Job interview

Pros: The beds
Cons: None
Location: Job interview . At BMW near by.
Easy to find. Right off the exit. Really clean room nice soft pillows . Thanks great time.

Posted by , from Maine on May 24, 2016

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4 out of 5

Clean and comfortable

Basic hotel Halls were a little worn out. Staff were friendly

Posted by on Sep 27, 2015

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4 out of 5
We spent the night with the kids after spending the day in Worcester. Basic room..very nice, very clean, and comfortable beds. Would definitely stay again. Only problem we found was, there were a lot of unruly kids at the pool area. My two young grandchildren were very intimidated by them, therefore wouldn't swim while they were there.

Posted by on Sep 3, 2015

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2 out of 5

Security Guard first night we arrived was very rude as he smoked his cigarette by the front doors.

Pros: Quiet
Cons: Poor breakfast
Upon arriving for a hockey tournament I was rudely informed by the security guard out front smoking a cigarette that I could not take my son's hockey sticks into the hotel. Why would a hotel book a hockey team if they do not want us to bring our gear in? The room had only two shallow drawers under the TV to put clothes and no other shelves. The closet space had only two hangers and they were quite rude when we called down to ask for more. The pool was out of service the first couple of days and the breakfast they gave us was pathetic.

Posted by , from Denver, CO, USA on Feb 25, 2012

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5 out of 5

Hotel was clean and comfortable.

Pros: Quiet
Rooms are spacious and clean, front desk staff friendly and helpful. Pool area nice.

Posted by , from New Jersey on Aug 3, 2011

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5 out of 5

Very pleased

Lovely, modern room, comfortable bed. Helpful, friendly staff. Sleek, modern lobby. We were very happy with the hotel and plan on staying there on our next visit to the Boston area.

Posted by on Oct 21, 2010

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5 out of 5

LOVELY!

I really liked this hotel! this hotel is still being renovated but i believe most of it is completed. Our room was very modern and clean. They brought us up a crib for free. The beds were plush and a pleasure to sleep on. I would definitely recommend this hotel! HOWEVER- just do not get the room service. I bought 3 items off room service and for our $* bill the food was semi cold when it arrived and was aweful.. The complimentary breakfast in the hotel was GREAT!!!

Posted by on Jul 24, 2010

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About the Holiday Inn Hotel & Suites Marlborough

Location 265 Lakeside Ave, Marlborough, MA 01752

Renovations + Closures

The following facilities will be closed from 16 March 2020 to 30 April 2020 (dates subject to change):

  • Bar/Lounge
  • Dining venue

Property Features

Holiday Inn Hotel & Suites Marlborough offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 7300 square feet (678 square meters) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Marlborough also features multilingual staff, concierge services, and complimentary newspapers in the lobby. A free area shuttle within 5.00 mi is available. Self parking is free. This 3-star Marlborough hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 4 levels
  • 7300 sq ft of conference space
  • 678 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (61.1 km / 38 mi)
  • Property shuttles: Free area shuttle within 5.00 mi
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites Marlborough offers 172 accommodations with video-game consoles and safes. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Lago Grille - This family restaurant serves breakfast and dinner.

Lago Lounge - This bar serves dinner and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Ice skating nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Tax ID - C0006431700.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0006431700.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Tax ID - C0006431700

Hotel Names

  • Holiday Inn Hotel Marlborough
  • Holiday Inn Marlborough
  • Holiday & Suites Marlborough
  • Holiday Inn Hotel & Suites Marlborough Hotel
  • Holiday Inn Hotel & Suites Marlborough Marlborough
  • Holiday Inn Hotel & Suites Marlborough Hotel Marlborough

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Worcester-Hotels-Holiday-Inn-Hotel-&-Suites-Marlborough.h14812-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.