2/10 Terrible
Jeanna M., Houston, TX
25 jun. 2025
No le gustó: Limpieza
What a mess
WARNING lack of proper management of this place. A good spot if you want access to trails, but there are better. First problem, refrigerator and freezer weren't cooling properly. After a bit of chasing, Vacasa, the site management reached out and offered ice and coolers, but I had already purchased a bunch of ice to keep our groceries food safe. Took a week to fix and I was asked to defrost the entire unit before his arrival.(fridge is still not working correctly likely due to large crack in wall) Week 2, notice of new roof to be installed, entire section of neighborhood was to be roofed within a week(I spoke to the roofer, and was informed if we work on the premises we may experience interruptions, probably best to vacate.) NOBODY seemed to be aware of this, to be honest I am appalled that they let this place be available for rental. None of the other units on the street were available and now I know why. Again, called Vacasa and they said they would relocate us. Tried to move us to another town into a cheaper smaller place, when I declined they said they had nothing else. I spent a day combing properties and found one (Sawmill station 127 - highly recommend) Exterminator let himself into garage unannounced, again no communication. If you have littles or dogs be careful of what gross items lurk under the beds/furniture. Moving units was chaos, again Vacasa failed, maid service showed up unannounced before we could fully get into the new place.
Jeanna M.
Se hospedó 20 noches en junio de 2025