2/10 Terrible
Lakisha
Sep 9, 2025
Liked: Cleanliness, room comfort
6/10
The stay was wonderful but the carelessness from staff and the money I have loss is another problem with in itself. I used hotels.com to book my stay at Kings Creek at Spinnaker located in Williamsburg, Va.I had to pay a deposit to hold my reservation. When I arrived to the resort they charged me the full amount and told me I would have to call hotels.com to dispute the deposit charge. This morning when I checked out of the resort 4 hours later I noticed that an additional amount was taken off my credit card without my consent or any explanation. I made contact directly with the resort and spoke with a front desk clerk that was very unprofessional and could only provide that there was a note on the account stating the other front desk clerk accidentally ran my card again thinking that I didn’t pay for the stay but the money would refund to my card 7-10 days. I receive no call or email to let me know that my card was accidentally ran and that it would be taken care of which is unacceptable. The initial clerk I spoke was very unprofessional and told me I would need to call back the next day because there was no manager on duty. When I called the next day I spoke with another clerk who stated that the manager was not on duty as of yet and to call back again. When I finally spoke with the manager I was advised that the front desk clerk should not have ran my card twice. This was my first stay ever at this resort and has definitely left a bad feeling about ever staying here again
Lakisha
Stayed 3 nights in Sep 2025
