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Copthorne Hotel Rotorua

4.0 star property
Hotel near Polynesian Spa in Rotorua

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Photo gallery for Copthorne Hotel Rotorua

Breakfast served, local cuisine
Meeting facility
Lobby
Bar (on property)
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot Tub
  • Pool
  • Breakfast available

Explore the area

View in a map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪19 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(23 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Superior Queen Room

  • Sleeps 3

View all photos for Superior Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior Twin Room

  • Sleeps 3

About the neighborhood

Rotorua

Glenholme stay.Within a 15-minute walk of this Glenholme hotel, you'll find Racing Rotorua and Rotorua Golf Club. Also, Whakarewarewa: The Living Maori Village is within half a mile (1 km) and Whakarewarewa Thermal Reserve is within 2 miles (3 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 0.6 miles
  • Redwoods Whakarewarewa Forest - 19 min walk - 1.1 miles
  • Rotorua Central Mall - 20 min walk - 1.1 miles
  • Polynesian Spa - 2 min drive - 1.2 miles
  • Tamaki Maori Village - 2 min drive - 1.2 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Eastwood - ‬9 min drive
  • ‪geyser cafe - ‬11 min walk

About this property

Copthorne Hotel Rotorua

Hotel near Polynesian Spa in Rotorua
Copthorne Hotel Rotorua offers its guests an outdoor pool and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English

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  • Restaurant
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3.6 out of 5, Good, 1,002 reviews
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The price is $68
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Total includes taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

How close is Copthorne Hotel Rotorua to the airport?

Copthorne Hotel Rotorua is 5.8 mi (13-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does Copthorne Hotel Rotorua have an airport shuttle?

Airport shuttle services are not available at Copthorne Hotel Rotorua.

Does Copthorne Hotel Rotorua offer free breakfast?

Free breakfast isn’t provided at Copthorne Hotel Rotorua, but buffet breakfast is offered for a fee of NZD 35.00 for adults and NZD 17.50 for children. It's available every day from 6:00 AM to 10 AM.

Is there a casino at Copthorne Hotel Rotorua?

No, there is no casino at this hotel.

What time is check-in at Copthorne Hotel Rotorua?

Check-in begins at 2 PM.

Is there free parking at Copthorne Hotel Rotorua?

This hotel offers free self parking.

Does Copthorne Hotel Rotorua have a pool?

Copthorne Hotel Rotorua features an outdoor pool.

Does Copthorne Hotel Rotorua have a restaurant?

Copthorne Hotel Rotorua is home to Jimmy Cooks Kiwi Kitchen, which features local cuisine and light fare.

Does Copthorne Hotel Rotorua have a spa?

There are no spa services available at this hotel.

How close is Copthorne Hotel Rotorua to downtown Rotorua?

Copthorne Hotel Rotorua is 1.1 mi away from Rotorua.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 254 out of 1000 reviews
Rating 8 - Good. 371 out of 1000 reviews
Rating 6 - Okay. 242 out of 1000 reviews
Rating 4 - Poor. 97 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

changyu

Disliked: Staff & service, property conditions & facilities
Room 114 Poor Wi-Fi signal
Stayed 1 night in May 2025

10/10 Excellent

Camryn

Stayed 2 nights in May 2025

8/10 Good

Fredith

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning units can be improved better or maintained so they can provide cooler air to the guests
Stayed 2 nights in Apr 2025

8/10 Good

Wini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick family trip. We would stay here again
Stayed 1 night in Apr 2025

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.
Stayed 2 nights in Apr 2025

2/10 Terrible

Gurpreet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs renovation
Stayed 2 nights in Apr 2025

10/10 Excellent

sissi

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Tim

Business traveler
Disliked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.
Stayed 1 night in Mar 2025

4/10 Poor

Cynthia

Disliked: Staff & service
Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Kaleem

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. We’ll be back for more adventures
Stayed 3 nights in Feb 2025

10/10 Excellent

Avelino

Traveled with family
Liked: Cleanliness, staff & service, amenities
will return to this property in future
Stayed 1 night in Feb 2025

8/10 Good

Rodolphe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the réception,the balcon
Stayed 2 nights in Feb 2025

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

OK for price - take breakfast in town

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.
Stayed 2 nights in Feb 2025

8/10 Good

Sameeka

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was great for the price :)
Stayed 1 night in Jan 2025

8/10 Good

Navin

Traveled with family
Liked: Property conditions & facilities
Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.
Stayed 1 night in Jan 2025

6/10 Okay

phoebe

Stayed 2 nights in Jan 2025

4/10 Poor

Libu

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Washroom too small and not well maintained
Stayed 2 nights in Jan 2025

6/10 Okay

Debz

Stayed 1 night in Jan 2025

10/10 Excellent

Tisharn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.
Stayed 3 nights in Jan 2025

8/10 Good

George

Stayed 1 night in Dec 2024

6/10 Okay

Yatish Kanyalal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Hao

Traveled with family
Liked: Staff & service
The Front Desk service is good
Stayed 2 nights in Dec 2024