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4.1 out of 5

"The bed was very comfortable however the shower fixtures were not properly fastened to the wall, and two wall outlets were designated for the mini ref ... " More

By a verified traveler on Mon 13 Jan 2020

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Hotel Description

Hotel near Rapids Water Park in West Palm Beach

City center stay

Your stay at this Villages of Palm Beach Lakes hotel places you within 3 miles (5 km) of Rapids Water Park and Palm Beach Maritime Museum. Port of Palm Beach and Palm Beach County Convention Center are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 70 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include refrigerators, microwaves, and coffee/tea makers. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$139* Per night/room Nov 1 - Nov 2

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility Tub, Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub, Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Tub, Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

Everyone (11) Couples (1) Family (1)
5 out of 5
Good

Posted by on Aug 16, 2021

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3 out of 5
The bed was very comfortable however the shower fixtures were not properly fastened to the wall, and two wall outlets were designated for the mini refrigerator, microwave and coffee maker. We had to physically move the mini refrigerator from the wall to plug in either the microwave or coffee maker.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 15, 2020 by GM

Thank you for taking the time to provide us with this valuable feedback. I am pleased that you found our new beds to be very comfortable, and can assure you that the other issues you faced during your stay have been noted and are being addressed. We are currently awaiting permits to add additional outlets for the appliances, and have our contractor going through and tightening all the tub spouts. I sincerely hope you will return once the renovations and punch items are complete and give us a chance to improve on your opinion of the property.

4 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Sep 10, 2019 by HIE

Thank you for taking time to rate us.

2 out of 5
Not happy you charged me $145 for a room that is under remodeling, the workout facility is not working and hardly nodody is staying here. Very upset with you and this price.

Posted by on Jun 10, 2019

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5 out of 5

Posted by on May 20, 2019

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1 out of 5

Posted by on Jan 3, 2019

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4 out of 5
no eating locations close by on a racetrack gas across the highway

Posted by on Oct 26, 2018

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5 out of 5

Nice hotel staff was very polite an great

Kenneth desk manager was very nice an a great guy

Posted by on May 18, 2018

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5 out of 5

Soccer Tournament weekend

Pros: How comfortable and clean the room was and how nice all the staff was. Also the price was really good.
Cons: Maybe the shower/bath needs and upgrade.
Location: There is Walmart and Sams club practically across the street, Cracker Barrel is an 8 min walk, Walgreens 5-10 min drive, and a big Target 15 min drive
Nice small hotel in a perfect location for the purpose of our trip: a soccer tournament, it was only a 5-10 min drive to the park. Room was clean, 2 queen beds, a desk, mini fridge, microwave and a Keurig (which made me so happy!) TV has a good selection of channels, including HBO. The stay included breakfast which was available 6:30 to 10:00 am, fruit, pancakes, bread, cereal, eggs, coffee, juice and milk. The price was really good and the staff very amiable. There is a Cracker Barrel within walking distance, which was also a plus. I would definitely recommend it.

Posted by , from FL on May 14, 2018

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5 out of 5

Good place to stay.

Friendly staff and very helpful. Rooms clean I needed a handicapped room but I had trouble getting my scooter thru bathroom door. They found me another room right away. Pool is very small for hotel that size.

Posted by , from tavafes, fl on Jul 12, 2017

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About the Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

Location 2485 Metrocentre Blvd, West Palm Beach, FL 33407

Property Features

Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. Event space at this hotel measures 750 square feet (68 square meters). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel. Free self parking is available. This West Palm Beach hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • 750 sq ft of conference space
  • 68 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Mangonia Park Station (3.9 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel offers 70 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 37-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Palm Beach hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Metrocentre
  • Holiday Inn Express Metrocentre Hotel
  • Holiday Inn Express Metrocentre Hotel West Palm Beach
  • Holiday Inn Express Metrocentre West Palm Beach
  • Holiday Inn Express West Palm Beach
  • Holiday Inn Express West Palm Beach Metrocentre
  • West Palm Beach Holiday Inn Express
  • West Palm Beach Metrocentre
  • Holiday Inn Express West Palm Beach Metrocentre Hotel
  • Holiday Inn Express Hotel And Suites Metrocentre
  • Holiday Inn Express Metrocentre
  • Holiday Inn Express Suites West Palm Beach Metrocentre
  • Inn Express Metrocentre
  • Holiday Inn Express Suites West Palm Beach Metrocentre

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.