2/10 Terrible
Tatu
Jun 17, 2019
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Miserable stay cut short
Oh my, it's difficult to find words to describe how bad experience this was.
First of all, the hotel promises "double bed" on hotels.com. When we arrived, it came out that not only they failed to read our booking (stating clearly our preference for double bed) but also that they don't actually have double beds in their hotel. What they have are just separate twin beds which they can push together. But two twin beds never form double bed together - just two beds together.
At check-in we were asked to sign a paper confirming we promise to be quiet after 22. I have been to 100s of hotels and never before I have been asked to sign such paper. However, I imagine all guests need to sign the same paper.
This bacame an issue later that evening when some very loud guests kept playing the doorbell and yelling / talking in their room and public spaces. There is no sound insulation at all! Every time some guest comes in and rings the bell, you'll notice. The same for all discussions at reception. You will hear.
We asked many times to keep silence and enforce those quiet hours we were all asked to keep. Without any effect. While one could just blame the other guests, it is very much about hotel too - lack of sound insulation and keeping order - enforcing the rules set by the hotel!
We had no other choice than leave the hotel after midnight. It took a while to negotiate full refund, but luckily it was possible - only positive thing in this mess. AVOID this hotel!
Tatu
Stayed 3 nights in Jun 2019
