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"Booked through Expedia. Upgraded upon arrival. Extra nice room and hotel staff. " More

By a verified traveler on Sat 01 Oct 2016

Hotel Description

Hotel near Lake Wawasee in Syracuse

In Syracuse

Stay at this Syracuse hotel and you'll be within half a mile (1 km) of Lake Wawasee and 2 miles (3 km) of Syracuse Lake. Lakeside Park and Maxwelton Golf Club are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a garden, and a snack bar/deli are also offered.

Free WiFi, flat-screen TVs

The individually decorated guestrooms offer free WiFi and free long-distance calls. Flat-screen TVs come with digital channels, and other amenities include premium bedding and coffee/tea makers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$100* Per night/room Oct 25 - Oct 26

Deluxe Room, 1 Queen Bed, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms, Non Smoking, Private Bathroom

Bed Count 1 Full Bed Maximum Occupancy 7 Max

Brook Pointe Inn ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Brook Pointe Inn

Everyone (2) Couples (1) Family (1)
4 out of 5

Posted by on Oct 24, 2020

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Comment from Hotel Management

Oct 28, 2020 by GM

Thank you for taking the time to leave us a review. Would love to know what we could have done better to get a 5 star. Safe travels!

2 out of 5
I like the night lady at the desk she help me alot n I love the way it's decorated. Did not like my room very well cuz it was filthy my refrigerator did not work so my tacos were not very good in the morning when they couldn't stay cold the lady at the front desk in the afternoon was very rude I could not and I have stayed that's of my third time and I've had two bad experiences like these are all covered and I don't know if I will even come back with planning on it but I don't know now

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 7, 2020 by GM

Thank you for taking the time to review us. We are sorry we did not exceed your expectations. We take every review we get and use them as a tool to help our team grow. We hope to see you again. Safe travels!

2 out of 5
I was charged an extra $7.50 for a "Resort Fee" upon check-in to cover pool maintenance & such. The irony was that the pool was closed all day Sunday, so I couldn't use it. In general, the staff couldn't care less; not very helpful in general. Will not be going back again.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by GM

I am sorry you did not get to use the pool during your stay. We had to shut it down for some chemical issues. I hope you come back and enjoy our facility when the pool is open. My sincerest apologies, that you felt the staff did not care.

5 out of 5

Unexpected nice hotel.

Cons: Carpet in main area needs to be cleaned.
Booked through Expedia. Upgraded upon arrival. Extra nice room and hotel staff.

Posted by on Oct 1, 2016

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Comment from Hotel Management

May 10, 2017 by Trish

Thank you for your kind review. We appreciate the responses that give us the opportunity to do better! We have put procedures in place to keep our carpets cleaned on a regular basis! We hope you will stay with us again! Safe traveling!

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Brook Pointe Inn offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. A 24-hour business center and a meeting room are available. WiFi is free in public spaces. The business-friendly Brook Pointe Inn also features a garden, a picnic area, and a fireplace in the lobby. Free self parking is available. The property offers extended parking privileges. Smoking is allowed in designated areas at this Syracuse hotel.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 1996
  • Deli
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Brook Pointe Inn offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply).

  • Flat-screen television
  • Digital channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Fitness classes on site

Spa Services

  • Massages
  • Swedish massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Long-term renters welcome

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brook Pointe
  • Brook Pointe Inn
  • Brook Pointe Inn Syracuse
  • Brook Pointe Syracuse
  • Pointe Inn
  • Brook Pointe Inn Hotel
  • Brook Pointe Inn Syracuse
  • Brook Pointe Inn Hotel Syracuse

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.