2/10 Terrible
Verified traveler
Jan 29, 2012
Disliked: Staff & service, property conditions & facilities, room comfort
Misleading advertising through Expedia
The details of the hotel on Expedia were misleading when I booked.The details have been changed on Expedia since.
A jacuzzi and swimming pool were advertised.No charge was mentioned for use of the jacuzzi. When I arrived I was told that the jacuzzi costs €6 per 20 minutes per person and must be booked in advance.
Swimming pool and spa room are cold.
Jacuzzi and swimming pool are in an apartment block down the road.
There was no mention of a fee for cleaning the apartment. If you chose to not clean the apartment to perfection, you will be charged €52 if there are fewer than 4 people in your apartment, if there are 4 or more people in your apartment you will be charged €100. Even if you chose to pay and not clean the apartment, you will have to clean the bin, wash and arrange the dishes and sort out the bed linen.
Route to apartment was covered in snow, and rather than clearing the snow, the staff barricade the pathway using wooden palets and nails so you cannot use. I chose to ignore the staff member who was blocking the path and he shoved me back down the snowy path that I had climbed.
Appalling!
I am refering to the "Les Hameaux et Chalets de la Vallee d'Or" apartments that are owned by Odalys. Pierre en Vacances also own apartments called "Les Hameaux et Chalets de la Vallee d'Or" located on the same road, and these are cheaper, more modern and they will not expect you to clean the apartment. The staff member I spoke to was polite and I would recommend you go to them.