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Castelo Saint Andrews

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Photo gallery for Castelo Saint Andrews

Aerial view
Reception
Pine Mountain | Private spa tub
Rooftop terrace
Outdoor dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rua Das Flores 171, Vale Do Bosque, Gramado, RS, 95670-000
  • Place, Gramado Central Avenue
    ‪13 min walk‬
  • Place, Mini Mundo
    ‪15 min walk‬
  • Place, Gramado Covered Street
    ‪18 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪70 min drive‬

Room options

View all photos for Suite Diamante

Suite Diamante | Egyptian cotton sheets, premium bedding, in-room safe

Suite Diamante

  • Valley view
  • 1399 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 301 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 301 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 344 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Perola

Suite Perola | Egyptian cotton sheets, premium bedding, in-room safe

Suite Perola

  • Valley view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Esmeralda

Suite Esmeralda | Egyptian cotton sheets, premium bedding, in-room safe

Suite Esmeralda

  • Valley view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Granada

Suite Granada | Egyptian cotton sheets, premium bedding, in-room safe

Suite Granada

  • Valley view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Jade

Suite Jade | Egyptian cotton sheets, premium bedding, in-room safe

Suite Jade

  • Valley view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Topazio

Egyptian cotton sheets, premium bedding, in-room safe

Suite Topazio

  • Valley view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite Turquesa

Suite Turquesa | Egyptian cotton sheets, premium bedding, in-room safe

Suite Turquesa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite Onix

Suite Onix | Egyptian cotton sheets, premium bedding, in-room safe

Suite Onix

  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite Rubi

Suite Rubi | Egyptian cotton sheets, premium bedding, in-room safe

Suite Rubi

  • Valley view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite Ambar

Suite Ambar | Egyptian cotton sheets, premium bedding, in-room safe

Suite Ambar

  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite Cristal

Suite Cristal | Egyptian cotton sheets, premium bedding, in-room safe

Suite Cristal

  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Green Mountain

Green Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Green Mountain

  • Valley view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grey Mountain

Grey Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Grey Mountain

  • Valley view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Blue Mountain

Blue Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Blue Mountain

  • Valley view
  • 517 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for White Mountain

White Mountain | Egyptian cotton sheets, premium bedding, in-room safe

White Mountain

  • Valley view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Stone Mountain

Stone Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Stone Mountain

  • Valley view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Pine Mountain

View from room

Pine Mountain

10.0 out of 10
Exceptional
(1 review)
  • Valley view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Silver Mountain

Silver Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Silver Mountain

  • Valley view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Gold Mountain

Gold Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Gold Mountain

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Mountain House

Mountain House | Egyptian cotton sheets, premium bedding, in-room safe

Mountain House

  • Valley view
  • 5382 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

About the neighborhood

Gramado

City center stay.Within a 15-minute walk of this Vale do Bosque farm stay, you'll find Rotula of Flags and Casa do Colono Market. Gramado Covered Street and Etnias Square are also within 2 miles (3 km).

What's nearby

  • Gramado Central Avenue - 13 min walk - 0.7 miles
  • Rua Torta - 13 min walk - 0.7 miles
  • Mini Mundo - 15 min walk - 0.8 miles
  • Sao Pedro Church - 16 min walk - 0.9 miles
  • Gramado Covered Street - 18 min walk - 0.9 miles

Getting around

  • Salgado Filho Intl. Airport (POA) - 115 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬14 min walk
  • ‪Maison de la Fondue - ‬16 min walk
  • ‪Il Piacere - ‬12 min walk
  • ‪Di Paolo - ‬18 min walk
  • ‪Hard Rock Cafe Gramado - ‬17 min walk

About this property

Castelo Saint Andrews

5-star luxury farm house near Gramado Covered Street
Castelo Saint Andrews offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A sauna, a library, and a terrace are also featured at the luxury Castelo Saint Andrews. Free self parking and valet parking are available.

This 5-star Gramado farm stay is smoke free.

  • 1 building
  • 11 guestrooms or units
  • 6 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Castelo Saint Andrews offers 11 accommodations with indoor private hot tubs and espresso makers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of Relais & Chateaux.

Similar properties

Front of property
Buona Vitta Gramado Resort & Spa by Gramado Parks
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  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 1,011 reviews
$110 nightly
The price is $113
Jun 8 - Jun 9
Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 500 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BRL 500.0 per night.

Property payment types

Important information

Fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 500 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services. For reservations, contact the farm stay before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Saint Andrews Gramado

Saint Andrews Hotel Gramado

Saint Andrews Gramado Brazil

Saint Andrews

Saint Andrews Castle Gramado

Saint Andrews Castle Agritourism property

Saint Andrews Castle Agritourism property Gramado

Frequently asked questions

How close is Castelo Saint Andrews to the airport?

Castelo Saint Andrews is 41.5 mi (89-min drive) away from the Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) airport, the closest popular airport to the property.

How much does it cost to stay at Castelo Saint Andrews?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Castelo Saint Andrews on Jun 8, 2026 start from $572, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Castelo Saint Andrews have an airport shuttle?

Castelo Saint Andrews offers an airport shuttle.

Does Castelo Saint Andrews offer free breakfast?

Castelo Saint Andrews offers free full breakfast every day from 7:30 AM to 11 AM.

Is there a casino at Castelo Saint Andrews?

No, there is no casino at this farm stay.

What time is check-in at Castelo Saint Andrews?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Castelo Saint Andrews?

This farm stay offers free self parking and valet parking.

Does Castelo Saint Andrews have a pool?

Castelo Saint Andrews features an indoor pool.

Does Castelo Saint Andrews have a restaurant?

Yes, there is a restaurant on site.

Does Castelo Saint Andrews have a spa?

This farm stay has a spa, which features facials, aromatherapy, and mani/pedis.

How close is Castelo Saint Andrews to downtown Gramado?

Castelo Saint Andrews is 0.7 mi away from Gramado.

Castelo Saint Andrews Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 67 reviews
Rating 8 - Good. 7 out of 67 reviews
Rating 6 - Okay. 6 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my recent stay. Beautiful property, excellent food and the best, most helpful, staff I have ever encountered. St Andrews is a very special place.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities
Euipe gentil
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Tudo é maravilhoso! Quarto, equipe, restaurante, cafe da manhã sem igual. Para ficar na memória para sempre!
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e espaçoso, porém as cortinas não vedam bem a passagem da luz, o que se você acorda cedo não será um problema. A piscina é gelada, não há como utilizar ela fora do verão, temperatura média de 29C, sem a possibilidade de aumentar. O SPA estava fechado e para uso da sauna necessita reserva, o que é bom pois o local fica exclusivo para você mas ao mesmo tempo tira sua flexibilidade de horário, sauna úmida estava com problemas de manutenção e não funcionava. O café da manhã em estilo menu degustação, serve produtos de qualidade e frescos, mas também te limita em termos de opções, é o que tem no cardápio e há somente um curso para “degustar”. O atendimento é excelente e os funcionários muito educados e ágeis, o espaço externo é bem cuidado, limpo e te proporciona possibilidades de sentar e relaxar. Faltam mais opções para infraestrutura, ter somente a piscina e sauna com reserva limita você a ficar entre o quarto e jardim. Pelo custo da diária, na minha opinião há melhores opções. Se você prefere privacidade, frente opções de lazer, pode ser uma ótima opção pois o hotel possui poucos apartamentos e uma estrutura ampla.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar incrível

Equipe sensacional criaram experiências incríveis para nós. Lugar incrível para se passar momentos especiais.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma experiência incrivel.Tudo perfeito. Wine experience no mirante, com jantar no restaurante quero fazer mais mil vezes. Suites mountain pine, simplesmente excelente. O Staff, concierge Gabrielle e o garçon do restaurante que , infelizmente esqueci o nome mas morava em SC antes de Gramado, fizeram meu aniversário ficar ainda mais especial! Única decepção: Academia... péssima se comparada as demais estruturas. Mal equipada e numa sala enclausurada.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetáculo

Simplesmente espetacular a nossa estadia nesse feriado, tudo impecável. Os colaboradores do castelo pensam em tudo visando conforto dos hóspedes. Desde a recepção até os mínimos detalhes, digno de nota 10. Agradecemos toda a equipe pela hospitalidade, conforto e excelência, voltaremos em breve, muito obrigado 🙏🙏
Stayed 2 nights in Jun 2025
Verified

8/10 Good

nicola

Liked: Cleanliness, staff & service, room comfort
Funcionários atenciosos, solicitos, porém as condições do quarto e do banheiro poderiam ser melhores. Ah, as toalhas parecem panos de chão de tão velhas e usadas.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Lucas

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Médio

Deixou bastante a desejar pela relação valor e o que oferecem. Tem uma vista bonita.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

MARCOS

Liked: Room comfort
Disliked: Property conditions & facilities

Não vale o que cobram

Saímos com a sensação de que não vale o que cobram. Alguns comentários: => A toalha do banheiro é velha e rasgada; => Banheira do banheiro não recolhe toda a água por causa de uma manutenção mal feita no ralo; => Café da manhã bem fraco com pouca variedade e demorava muito cada etapa do “menu degustação”. Esperei 15min por um omelete comum. Pedi uma panqueca com doce de leite….esperei 15min e chegou outra coisa: um bolo com doce de leite…….
Stayed 1 night in Jun 2025
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
O hotel esta bacana, mas nota-se que não se ligam mais as lareiras criando aquele apelo de aconchego, o banheiros dos quartos já estão ficando velhos, o hotel já está parecendo que esta ficando antigo… mas o atendimento do time da recepção é nota 1.000 !!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Cristianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma das melhores experiências da minha vida. A propriedade é incrível. Ficamos na suite diamante que é um espetáculo a parte. O serviço impecável. O atendimento maravilhoso. A equipe sempre pronta pra ajudar e atender com excelência. Amei.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena

Excelente , serviço , suite , paisagem . Lindo lugar !
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom hotel que merecia mais qualidade pelo preço

Razoável considerando toda a expectativa que existia antes da estadia. O valor da diária é muito caro para o que o hotel entrega, portanto merecia mais em detalhes importantes, como um café da manhã mais diversificado e toalhas de banho de qualidade melhor. Os quartos também mereciam uma renovada porque já estão antigos.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Nós hospedamos em Gramado no hotel Valle Dincanto após fomos para o hotel colin de France e deixamos por último e chave de ouro o hotel san andrews, a experiência não foi igual ou melhor que os hotéis citados anteriormente, não fomos apresentados ao hotel, chegamos e fomos para a piscina, pedi uma taça de champanhe no qual levou 50 minutos para deter entre, mandei msg q tínhamos saído da piscina e fomos no lago em frente ao hotel aguardar a taça de boas vindas que nao recebemos, então mandei msg no whats se eu poderia pedir de fora do hote para entregarem uma garrafa de champanhe para brindarmos nosso mais um ano de namoro, e no whats diziam que estavam levando, mas nunca chegava, após 50 minutos chegaram com uma garrafa. Estávamos com grande expectativa que no san andrews seria perfeito em tudo, creio que o atendimento conta muito, por isso retornamos nos hotéis anteriores, eles sempre nos oferecendo algo para nos deixarem a vontade, mimos no quarto na chegada e saída. O café no mirante foi uma experiência incrível, espero vontar em breve e ter uma nova experiência. Obrigado.
Stayed 1 night in Oct 2024
Verified

8/10 Good

leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poderia ser melhor

Achei ótimo, porém vários pequenos detalhes que não deveriam acontecer. Equipe Júnior com alguns deslizes.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia impecável

Toda a experiência no hotel é de extremo cuidado e exclusividade. Antes mesmo do início da estadia via WhatsApp. O lugar é lindo, instalações muito bem cuidadas e equipadas, alimentação excelente e atendimento diferenciado. Excelente para casais.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Já com planos de voltar

Tudo perfeito. O Castelo e’ bem ambientado e confortável, os jardins e vistas inesquecíveis, roupa de cama e toalhas Trousseaux, bem requintado, com serviço profissional e gentil. Muitos mimos e cuidados. Um presente nas 24hs do dia. Poucas suítes que garantem ambiente aconchegante e tranquilo.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Claudia Miyoko

Liked: Cleanliness, staff & service, amenities
O staff do hotel é PERFEITO e eles realmente fazem a diferença. Todos, sem exceção. Já as instalações precisam melhorar um pouco. Para o nivel deste hotel, acho que os quartos e banheiros são minusculos (fiquei no quarto silver). O piso do quarto tem uma sensação tática estranha, parece que está sempre úmido. A comida é bem apresentada e caprichada, utilizando ótimos ingredientes, mas falta algo. Talvez o pão de queijo tenha que ter o cuidado de chegar bem quentinho na mesa, os bolinho do café da manhã são lindos, diferentes todos os dias, mas parecem velhos, pois são ressecados. São pequenas coisas que não comprometem a estada, pois realmente, falo novamente, o pessoal faz tudo ficar PERFEITO. Eles realmente se um importam com o hóspede
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma das melhores opções de hospedagem em Gramado

O Hotél é maravilhoso, fica dentro de um condomíno, muito bem localizado, um belo jardim e arquitetura clássica. Possui experiências de vinho e gourmet muito boas. O Staff é sensacional !!! Reservamos um apto luxo e não sabia que era no prédio anexo, porém pegamos uma semana de muita chuva e o café da manhã fica no prédio principal, fiz um upgrade para o superluxo e resolveu o problema
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom, adorei equipe , concierge maravilhosos ! Amei td!
Stayed 2 nights in May 2022
Verified

4/10 Poor

Paulo

Liked: Cleanliness, room comfort
Disliked: Staff & service

Não pode ser um Relais & Chãteaux!

Aquém das expectativas para um Brand Relais & Châteaux. Atendimento de um hotel comum e a Experiência gastronômica bem fraca, contrariando o valor da compra e da marca! Pretencioso usando a casca de infraestrutura do seu passado para distrair o serviço de hotel Simples!
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar e melhor atendimento que já tive até hoje.
Stayed 2 nights in Dec 2020
Verified

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities, room comfort

Recepção deixou a desejar

A estadia foi ótima e o Hotel é fantástico, porém, o atendimento das recepcionistas da tarde, deixou a desejar.. não fomos recebidos com nenhum drink ou qualquer mimo que hotéis desta categoria oferecem, não teve nada na recepção, muito menos simpatia...Além disso, as havaianas são apenas duas numerações, (uma tamanho 42/43 e outra 36/37), não existiu a possibilidade de realizar troca ou a preocupação em perguntar ao hóspede anteriormente a numeração...
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Carlos Andre Daher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

Melhor impossível!!! Tudo finamente preparado para ter uma experiência inesquecível!
Stayed 5 nights in Dec 2020

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