6/10 Okay
Kimberley
Traveled with family
Oct 8, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Although the room was clean and accommodations were comfortable. The ceiling in our room above the bathroom door starting leaking during the night. I woke up to the sound of water and things falling around 4:30am. Waking up to find part of the tile around the light fixture had fallen. I turned off the air conditioning unit as the blower was just above this tile and light fixture. I couldn’t get back to sleep as I was worried something else would come tumbling down. I alerted the front desk and showed photos. There was no way this kind of damage occurred in one night as there was staining on the adjacent tiles. No apology was made, no offer to reduce the cost of the room. The pub food and service was great as well as the live music in the evening. Breakfast was great, if you ask for orange juice though, you will get half a glass. The breakfast wait staff seemed overwhelmed, we felt like a burden.
Kimberley
Stayed 2 nights in Sep 2025