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4.1 out of 5

"The hotel was over priced with the room being small and cramped. Front desk personnel unfriendly and really did not care about checking anyone into th ... " More

By a verified traveler on Mon 25 Apr 2016

Hotel Description

4-star family-friendly hotel near Citygate Outlets, connected to a shopping center

Seaside stay

Within a 10-minute walk of this Islands District hotel, you'll find Citygate Outlets and Tung Chung New Development Ferry Pier. Also, Tung Chung Fort is within 2 miles (3 km) and AsiaWorld-Expo is within 6 miles (10 km).

Multiple dining options

This hotel features 3 restaurants, an outdoor pool, and a 24-hour fitness center. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the seasonal outdoor pool and perks like free WiFi and a free airport shuttle.

WiFi, LCD TVs

The 440 guestrooms feature 24-hour room service, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. WiFi, wired Internet, and minibars are also available.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$131* Per night/room Sep 8 - Sep 9

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel Citygate Hong Kong ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Citygate Hong Kong

Everyone (5) Couples (1) Family (5)
5 out of 5
The room was a bit small but clean.The staff was friendly.The hotel is near the MTR station and was connected to the mall.

Posted by , from Philippines on Jun 13, 2019

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5 out of 5
Attached the CityGate Outlets and a close shuttle away from the airport, this hotel location is ideal. Beautiful Hotel with nice restaurants and shopping.

Posted by on May 29, 2019

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3 out of 5
My shower had tissue and footprints on the floor. Yuck! Not the Novotel I know.

Posted by on May 13, 2019

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5 out of 5
It actually was just a layover stay for the night for us. However, the hotel is very nice and staff was very courteous. I like the fact that it has free shuttle to and from the airport :-) The location is super if you want to go see the Big Buddha in Ngong Ping ...walking distance.

Posted by , from Garden Grove, USA on Mar 13, 2019

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5 out of 5
The staff made it super easy to check in and get into our room!!! Great job!!

Posted by on Mar 12, 2019

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5 out of 5
The hotel and room were very clean snd comfortable. Staff members were helpful, both in person and on the phone. Only problem was finding the shuttle from the airport but that may just be a problem cause by airport construction—they needed better signage. Shuttle info could be more clear.

Posted by on Feb 20, 2019

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4 out of 5
Good value for money. Close to airport, MTR and shopping

Posted by on Feb 20, 2019

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2 out of 5

Convenient to Airport but look elsewhere

Pros: Convenience to airport, adjacent to good shopping.
Cons: Additional front desk staff, totally revamp all food service operations.
Horrible experience overall. Only plus is convenience to airport but it will take you 45 minutes or more to check in because they are terribly understaffed at the front desk and it will take another half hour to get your luggage delivered to your room. They do serve free afternoon tea and cocktails/appetizers on 21st floor from 6-8 pm but there is very little selection and the food consisted of chicken nuggets and hummus and a few desserts. Service in restaurants is horrible, 45 minute wait for caesar salad which was supposed to have grilled chicken but only had romaine lettuce and croutons. Free included breakfast was inedible (still frozen tater tots, mystery meat sausages, uncooked bacon) soupy porridge, plain noodles, gross pastries. Very limited selection of fresh fruit, empty trays for 20 minutes. Best to eat at adjacent mall restaurants.

Posted by , from Boca Grande FL on Apr 9, 2018

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Comment from Hotel Management

Apr 10, 2018 by Daniel McKeown

Dear L.Ann, Thank you for your review and please accept my apologies for the poor restaurant experience. I have shared this with my restaurant and kitchen teams as this level of service certainly does reach a basic level of hospitality. Once again thank you for the constructive feedback and rest assured that it has been shared for improvement. Sincerely, Daniel McKeown Resident Manager

3 out of 5

Decent hotel no free WIFI

The hotel is fine, conveniently located near HKG with free shuttle to the airport. But it charges for WIFI use - this is electronic age, you get free wifi for buying a Coffee at Starbucks but not at this hotel after spending hundreds of dollars there, and the cost of providing free WIFI is close to zero per customer. To me, this is worse than not providing bath towel

Posted by on Jan 4, 2018

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Comment from Hotel Management

Jan 5, 2018 by Novotel Citygate

Dear Guest, Thank you for your review and positive comments around location. In regards to the WiFi it is complimentary for our members and I would encourage you to become a member to ensure the benefits. I can assure you that the hotel invests a lot of money every year in upgrading and maintaining our systems. I do hope that we can welcome you back to enjoy the benefits of being a member. Novotel Citygate

4 out of 5

OverPriced

The hotel was over priced with the room being small and cramped. Front desk personnel unfriendly and really did not care about checking anyone into the hotel Did not want to take a check card for deposit, left cash for the deposit. Overall it was not worth the hassle getting to it for a night sleep.

Posted by , from TX on Apr 25, 2016

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About the Novotel Citygate Hong Kong

Location 51 Man Tung Road, Tung Chung, 0

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:

  • Swimming pool

Property Features

Novotel Citygate Hong Kong offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4790 square feet (445 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Tung Chung hotel.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 4790 sq ft of conference space
  • 445 sq m of conference space
  • Built in 2006
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (4.8 km / 3 mi)
  • Train station: Hong Kong Tung Chung Station (2 km / 1.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Citygate Hong Kong offers 440 air-conditioned accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tung Chung hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.

Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 6 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Cribs (infant beds) are available for HKD 250.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Fee for in-room wireless Internet: HKD 120 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 120 per day (rates may vary)
  • Valet parking fee: HKD 250 per day
  • Crib (infant bed) fee: HKD 250.0 per night
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citygate Hong Kong Novotel
  • Citygate Novotel
  • Citygate Novotel Hong Kong
  • Hong Kong Citygate Novotel
  • Hong Kong Novotel Citygate
  • Novotel Citygate
  • Novotel Citygate Hong Kong
  • Novotel Citygate Hotel
  • Novotel Citygate Hotel Hong Kong
  • Novotel Hong Kong Citygate
  • Novotel Citygate Hong Kong Hotel Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung

You should know

  • The seasonal pool will open in April and close in November.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.