Oceanside stay.Your stay at this La Veleta aparthotel places you within 3 miles (5 km) of Tulum National Park and Cenote Cristal. Also, Cenote Escondido is within 3 miles (5 km) and Tulum Mayan Ruins is within 6 miles (10 km).
As a guest of The Secret Garden, you'll find an outdoor pool, spa services, and a terrace. WiFi is free in public spaces. Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at the luxury The Secret Garden. Self parking is free.
Smoking is allowed in designated areas at this 5-star Tulum aparthotel.
6 guestrooms or units
Childcare (surcharge)
Poolside lounge chairs
Dry cleaning
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Smoking in designated areas
The Secret Garden offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include dining tables. This Tulum aparthotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and computer monitors. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Designated smoking areas
Services and conveniences
Blackout drapes
Concierge services
Electrical adapters
Free bottled water
Guidebooks
Housekeeping (on request)
Iron/ironing board on request
Local maps
Luggage storage
Meal delivery service
Mobile key entry
Multilingual staff
Proposal/romance packages
Restaurant dining guides
Tour and ticket assistance
Virtual front desk
Location highlights
In an entertainment district
Near a health/beauty spa
Near a hospital
Near a train station
Near the airport
Near the bay
Near the ocean
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Mosquito nets
General
6 units
Access via exterior corridors
Connecting units available
Garden
Housekeeping (on request)
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Express check-out available
Special check-in instructions
The property charges 5 percent for credit card payments
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Access methods
Access code, host will greet you
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
Cleaning fee: USD 50 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Housekeeping fee: USD 15 per day
Credit card charges are subject to a surcharge of 5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, debit cards, cash, mobile payments, Google Pay, and PayPal. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Guests can access their rooms with a mobile device.
We should mention
Pool access is available 24-hours a day.
Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Property is also known as
The Secret Garden Tulum
The Secret Garden Aparthotel
The Secret Garden Aparthotel Tulum
Frequently asked questions
How close is The Secret Garden to the airport?
The Secret Garden is 25 mi (37-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.
Does The Secret Garden have an airport shuttle?
Airport shuttle services are not available at The Secret Garden.
How close is The Secret Garden to the beach?
This aparthotel is 3.4 mi (18-min drive) from Playa Ruinas and 3.8 mi (12-min drive) from Tulum Beach. Don't forget your sunscreen!
Does The Secret Garden offer free breakfast?
The Secret Garden does not offer free breakfast.
Is there a casino at The Secret Garden?
No, there is no casino at this aparthotel.
What time is check-in at The Secret Garden?
Check-in start time: 3:00 PM; Check-in end time: anytime.
Is there free parking at The Secret Garden?
This aparthotel offers free self parking.
Does The Secret Garden have a pool?
The Secret Garden features an outdoor pool. Guests can enjoy 24-hour pool access.
Does The Secret Garden have a spa?
This aparthotel doesn't have a spa, but it does offer Thai massages, body treatments, and detox wraps.
How close is The Secret Garden to downtown Tulum?
The Secret Garden is 0.8 mi away from Tulum.
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