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Aparthotel

Otonomus Tulum

2.5 star property
Aparthotel near Tulum Beach in Tulum

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Reception
Reception
Reception
Terrace/patio
Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View | Individually decorated, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪9 min walk‬
  • Place, SFER IK
    ‪4 min drive‬
  • Place, Tulum Mayan Ruins
    ‪16 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪84 min drive‬

Room options

View all photos for Studio, 1 King Bed, Private Pool, Ground Floor

Studio, 1 King Bed, Private Pool, Ground Floor | Individually decorated, free WiFi, bed sheets

Studio, 1 King Bed, Private Pool, Ground Floor

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | Living area | 55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Comfort Studio, Balcony

Individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 958 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Studio, Valley View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

  • 506 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

  • 700 sq ft
  • 1 bedroom
  • Valley view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

Fridge, stovetop, cookware/dishes/utensils, freezer

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

  • 958 sq ft
  • Valley view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

  • 958 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool | Individually decorated, free WiFi, bed sheets

Exclusive Apartment, 1 King Bed, Private Pool

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

In Tulum .Within 2 miles (3 km) of this Tulum aparthotel, you'll find Tulum Beach and SFER IK. Jaguar Park and Tulum National Park are also within 2 miles (3 km).
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Tulum Beach - 9 min walk - 0.5 miles
  • SFER IK - 4 min drive - 1.4 miles
  • Tulum National Park - 5 min drive - 2.5 miles
  • Playa Paraiso - 9 min drive - 3.8 miles
  • Tulum Mayan Ruins - 16 min drive - 6.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Maya Tulum - ‬11 min walk
  • ‪Kin Toh - ‬4 min drive
  • ‪La Eufemia - ‬11 min walk
  • ‪Mateos - ‬16 min walk
  • ‪Ukami Jungle - ‬3 min drive

About this property

Otonomus Tulum

Aparthotel near Tulum Beach in Tulum
As a guest of Otonomus Tulum, you'll find an outdoor pool, spa services, and a terrace. WiFi is free in public spaces. Otonomus Tulum also features tour/ticket assistance, concierge services, and laundry facilities.

This Tulum aparthotel is smoke free.

  • 48 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Kitchens offer refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen island
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights and lock the doors

Access methods

Access code, front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Otonomus Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Frequently asked questions

How close is Otonomus Tulum to the airport?

Otonomus Tulum is 27.7 mi (47-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Otonomus Tulum have an airport shuttle?

Airport shuttle services are not available at Otonomus Tulum.

How close is Otonomus Tulum to the beach?

This aparthotel is a short 12-minute walk from Tulum Beach and 3.5 mi (19-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Otonomus Tulum offer free breakfast?

Otonomus Tulum does not offer free breakfast.

Is there a casino at Otonomus Tulum?

No, there is no casino at this aparthotel.

What time is check-in at Otonomus Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Otonomus Tulum?

Free parking is not available at this aparthotel.

Does Otonomus Tulum have a pool?

Otonomus Tulum features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Otonomus Tulum have a spa?

This aparthotel doesn't have a spa, but it does offer massages.

How close is Otonomus Tulum to downtown Tulum?

Otonomus Tulum is 2.8 mi away from Tulum.

Otonomus Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 206 reviews
Rating 8 - Good. 39 out of 206 reviews
Rating 6 - Okay. 15 out of 206 reviews
Rating 4 - Poor. 7 out of 206 reviews
Rating 2 - Terrible. 12 out of 206 reviews

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Diana

Liked: Cleanliness
The hotel was very beautiful. Only issue was that never in my life have i not received my deposit back. The hotel manager said he couldn't give it back to me because i got somw make up ob the towels. I was thinking like seriously towels get washed. Yall use bleach. My make up is not waterproof. It does wash out. No i didnt use the towel to take my make up off i used it to dry my face after a shower and i got some residue of make up on there. It wasnt much, plus like i said it will take off. Its not waterproof. I travel a lot and never have i ever had an issue like this with towels. Manager said each towel is $25 lol like honesty seemed like a scam to me to not give my deposit back based on towels being a bit dirty. I know for a fact that washed off. It washes off at my house like come on now.
Stayed 3 nights in Oct 2025

10/10 Excellent

DESIREE

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, place was clean in room and public areas, quiet for the most part (little construction work next door)
Stayed 3 nights in Oct 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and staff was very helpful however the room did not have microwave nor a safe.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Claudine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Leigh

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.
Stayed 6 nights in Sep 2025

10/10 Excellent

Khalil

Liked: Cleanliness, property conditions & facilities
Clean rooms and amazing staff , I highly recommend this place , so peaceful and quiet.
Stayed 1 night in Sep 2025

10/10 Excellent

Lexi

Liked: Cleanliness, room comfort
Loved this hotel. It is apartment style - would be great for long term stays. 7 min scooter ride from the beach. Nice pool and private pool at many of the rooms. Very convenient to be able to rent quads and scooters from there. Helpful concierge!
Stayed 3 nights in Aug 2025

10/10 Excellent

Shenika

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.
Stayed 4 nights in Sep 2025

2/10 Terrible

Robert Trotter

Disliked: Cleanliness, property conditions & facilities
Highly recommend don’t stay here even if you’re a VIP Member w/ Expedia. I was not treated like VIP as well they rent you atv & scooters with expired tags. Spiders & ants was all throughout the apartment and the hot water doesn’t work and at Random times they cut your electricity off & the staff is only there from 10am-5pm
Stayed 4 nights in Sep 2025

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.
Stayed 4 nights in Aug 2025

8/10 Good

Laura Lee

Traveled with family
Liked: Cleanliness, room comfort

Great stay

Kurt and all the staff friendly and awesome !
Stayed 6 nights in Aug 2025

10/10 Excellent

Roman Horacio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
BRAND NEW NICE AND CONFORTABLE PLACE!
Stayed 5 nights in Aug 2025

6/10 Okay

Jean-Pierre

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Jose A. T.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable room
Stayed 2 nights in Aug 2025

10/10 Excellent

Janeira, Willingboro

Liked: Cleanliness, property conditions & facilities
The staff was very accommodating. New property nice and clean great location. I definitely will come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Carolina

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

israel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.
Stayed 7 nights in Aug 2025

6/10 Okay

Mark Finley

Stayed 4 nights in Aug 2025

2/10 Terrible

Mario, Oakland

Disliked: Cleanliness, amenities, property conditions & facilities
Less ‘eco-chic retreat’ and more ‘eco-shock reality check What we thought would be a hidden jungle gem turned into a seven-hour headache of escalations with Expedia and a property that simply wasn’t ready for prime time. Power outages in 95-degree Riviera Maya heat left us with no A/C, no fridge, and spoiled food — a nightmare when traveling with a one-year-old. The property did have a backup generator, but the staff admitted it was only for lights and water, not comfort, because ‘it costs too much to run.’ That’s not just poor planning, that’s a health and safety hazard. Expedia compounded the issue by dragging their feet, refusing to honor the VIP badge guarantee, and offering little beyond scripted apologies and a refund runaround. In the end, no platinum perks, no real solutions, and a week later I was still chasing my deposit. The staff on-site was polite but overwhelmed, the A/C units underpowered, the so-called private plunge pool laughably small, and parking unsecured. What you get is essentially a basic apartment block with a nice paint job and a pool in the middle — not a VIP-worthy stay.
Stayed 8 nights in Aug 2025

2/10 Terrible

Ricardo

Disliked: Cleanliness
Don’t go to this property, when I arrived no electricity or running water for 7 plus hours, They told me the government was having a festival downtown and needed more electricity so they shut it but there still was a problem with the transformer so that was another obstacle and it was a 100 degrees and all around the hotel they are doing construction,I had to leave and find another hotel to stay at.Don’t waste your money
Stayed 3 nights in Aug 2025

6/10 Okay

Jerann

Liked: Property conditions & facilities
Disliked: Amenities
The location was nice. The power went out twice & nobody had an answer for what was going on all night. Once everything was fixed it was nice
Stayed 4 nights in Aug 2025

6/10 Okay

Brandi

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jun 2025

2/10 Terrible

Kayleen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

4/10 Poor

Arturo

Disliked: Cleanliness, amenities, property conditions & facilities
El cuate que te atiende y recibe en el mini frontdesk, te da las peores opciones y escenarios para tu estadía. No brinda confianza , no te da alternativas para moverte , no le interesa , ni tiene la mínima intención de poder ayudar, van extranjeros baratos a ponerse borrachos y se escucha todo en los demas lofts, por lo cual no te deja descansar. No hay servicio de comida y bebidas en general , todo se encuentra lejos , no sale bien agua caliente, el agua de la alberca medio sucia. No cuenta con ningún valor agregado para regresar. Las bicis que rentan y los scooters no son seguros , igualmente la ruta para bajar al centro , no es nada segura. Pésimo y NO recomendable!
Stayed 4 nights in Aug 2025