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The Westin La Paloma Resort and Spa

4-star property
3800 E Sunrise Dr, Tucson, AZ 1-855-201-7819
4.3 out of 5
Very good!
See all 17 travelocity Reviews

"We had to switch rooms because our room was dirty. Sugar ants everywhere, it smelled like mildew, and our sinks were dirty. Our room was hot and the p ... " More

By a verified traveler on Sun 05 Jun 2022

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Hotel Description

Family-friendly 4-star resort with 3 outdoor pools

Catalina Foothills stay

Your stay at this Catalina Foothills resort places you within 3 miles (5 km) of La Encantada and Finger Rock Trail. Also, Coronado National Forest is within 3 miles (5 km) and St. Phillips Plaza is within 6 miles (10 km).

27-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 4 restaurants. Bring the family and enjoy the children's club, children's pool, and waterslide. Enjoy the 3 outdoor pools and get free self parking.

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
$229* Per night/room Apr 6 - Apr 7

Deluxe Room, 1 King Bed, Balcony, Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Balcony, Golf View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin La Paloma Resort and Spa ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin La Paloma Resort and Spa

Everyone (6) Couples (2) Family (6)
3 out of 5
We had to switch rooms because our room was dirty. Sugar ants everywhere, it smelled like mildew, and our sinks were dirty. Our room was hot and the people above us were very loud with kids jumping off beds at 11:30 pm and I woke up at 4:50am to the same thing and had to walk to the lobby and complain. They switched our room on Saturday and the room was good it just smelled very awful. Conner at the pool was really nice but security was terrible. This is our 3rd year going for a staycation and we will be going to Phoenix next year for our family trip.

Posted by on Jun 5, 2022

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Comment from Hotel Management

Jun 9, 2022 by DL-dh

Thank you for taking a moment to share your experience and your mention of Conner. We greatly value all of your feedback and apologize for missing your expectations for your guestroom. Your comments will be reviewed by our Directors of Housekeeping, Engineering and Dining outlets. We hope to have an opportunity to welcome you for a more memorable stay in the future.

4 out of 5
The pool area was covered with left over plates and food. It sat for over an hour before being picked up by staff. Was pretty unsightly and disappointing to see. Had trouble finding a clean seating area in the late afternoon.

Posted by , from VAIL on Apr 19, 2022

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Comment from Hotel Management

Apr 19, 2022 by Trevor Curran

We are grateful you shared your impressions with us. Your feedback is very important, and we regret that your experience in our pool oasis missed your expectations. We hope to have a chance to welcome you again for a more excellent stay.

3 out of 5
Book directly with the resort & NT through travelocity.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 17, 2021 by Trevor Curran

It was a pleasure to welcome you to our resort. We hope you enjoyed your experience as our guest. Thank you for sharing your feedback. We look forward to your next stay. Sincerely, Trevor Curran

5 out of 5
The staff the amazing. At the pool, staff come by approximately every hour to offer complimentary bottled water to ensure guests are well hydrated in the hot sun. The porters are friendly and go out of their way to make your stay memorable. Every staff member greets you as you walk through the lobby. Service was incredible!

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 28, 2021 by Trevor Curran

Your recognition of our associates is heartwarming. We are celebrating your praise for excellent service and your enthusiasm for your overall experience. Thank you for your review. We hope to welcome you for another memorable stay. Sincerely, Trevor Curran—General Manager

4 out of 5
Pro Stunning Views quite well kept properly. Very nice staff very attentive and prompt. A great short stay, convenient, all inclusive never left the property and enjoyed great dinning and amenities. Nice walks on the grounds. Con I a few minor issues none of which will prevent me from staying here again.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 24, 2021 by Trevor Curran

Thank you for sharing your generous praise for our stunning views, friendly service and resort amenities. We are delighted to know you had the opportunity to fully enjoy your guest experience. We are grateful for all of your feedback. Your desire to return for another stay is the best compliment. We look forward to welcoming you again. Sincerely, Trevor Curran—General Manager

5 out of 5
Have visited the La Paloma multiple times and every time is a wonderful experience. The grounds and pools area always top notch. The staff throughout the resort are great! Would highly recommend staying here.

Posted by , from Kent WA on Oct 25, 2020

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Comment from Hotel Management

Oct 26, 2020 by Trevor Curran

Thank you for your enthusiastic review of our resort. We will share your generous praise with our associates. Your comments about your overall satisfaction are inspiring. We look forward to an opportunity to welcome you again. Sincerely, Trevor Curran—General Manager

4 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 11, 2020 by Trevor Curran

Thank you for staying with us at The Westin La Paloma. We are grateful for your review. We hope to have a chance to greet you for another guest experience in the future. Sincerely, Trevor Curran—General Manager

5 out of 5
Excellent customer service, clean, and relaxing! We had a great stay and will be returning again soon.

Posted by , from Tucson, AZ on Jul 25, 2020

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Comment from Hotel Management

Jul 27, 2020 by Trevor Curran

We are honored by your comments about your recent experience. Your desire to return is the highest compliment from you as our guest, and thank you for sharing your excellent feedback. We look forward to your next stay. Sincerely, Trevor Curran—General Manager

5 out of 5

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by Trevor Curran

We’re delighted to find we went above and beyond in providing the best experience possible for you. Your feedback will be celebrated by all associates. We hope your future travel will bring you back to us for another memorable stay. Sincerely, Trevor Curran—General Manager

5 out of 5

Posted by on Jun 12, 2020

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Comment from Hotel Management

Jun 12, 2020 by Trevor Curran

Thank you for your superb review. We are very delighted you enjoyed your stay at The Westin La Paloma. If you are ever in Tucson, we hope to have a chance to welcome you again. Sincerely, Trevor Curran—General Manager

About the The Westin La Paloma Resort and Spa

Location 3800 E Sunrise Dr, Tucson, AZ 85718

Renovations + Closures

The property will be renovating from March 27 2023 to April 5 2023 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

As a guest of The Westin La Paloma Resort and Spa, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and limo/town car service. Event space at this resort measures 12089 square feet (1123 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly The Westin La Paloma Resort and Spa. Free self parking is available. This 4-star Tucson resort is smoke free.

  • 487 guestrooms or units
  • 4 dining venues
  • 12089 sq ft of conference space
  • 1123 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 10
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin La Paloma Resort and Spa offers 487 accommodations with minibars and safes. Rooms open to balconies. Pillowtop beds feature down comforters. A pillow menu is available. LED televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, and hair dryers. This Tucson resort provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

AZuL Restaurant Lounge - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sabinos Pool Bar Grill - This bar is located by the pool and specializes in American cuisine. Open daily.

Montigo Patio - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Contigo Latin Kitchen - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Espresso Sunrise - This coffee shop specializes in American cuisine and serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 10 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Mountain biking nearby
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

La Paloma Spa has 18 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures. The spa is open daily.

  • Deep tissue massage
  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Fitness/yoga classes
  • Shuttle service
  • Phone calls
  • Faxes
  • In-room safe
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 per person
  • Fee for in-room wireless Internet: USD 9.99 per day (rates may vary)
  • Valet parking fee: USD 32 per day
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paloma Resort
  • Westin Paloma
  • Westin Paloma Resort
  • Westin Paloma Resort Tucson
  • The Westin La Paloma Tucson
  • The Westin La Paloma Resort Spa
  • The Westin La Paloma Resort and Spa Resort
  • The Westin La Paloma Resort and Spa Tucson
  • The Westin La Paloma Resort and Spa Resort Tucson

You should know

  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.