Verified review
2/10 Terrible
Maureen
Sep 19, 2026
A nightmare check-in experience — do not recommend
My check-in instructions said to go to the front desk when I arrived. When I got to the property, there was no front desk at all. I spoke with security, who confirmed I was at the correct address, but told me I should have been provided with a unit number and door code. I had received neither.
I immediately contacted Hotels.com, but they were unable to reach anyone at the property. I waited for about an hour while trying to get the situation resolved and ultimately had to find and book another place to stay on my own.
After that, I spent even more time on multiple calls trying to get a refund, while Hotels.com continued trying unsuccessfully to contact the property.
Showing up in a foreign city expecting to have accommodations and suddenly realizing you have nowhere to stay is incredibly stressful. A property that does not provide guests with the information needed to access their accommodation — and cannot be reached when there is a problem — should not be available to book on Hotels.com.
This was an absolute nightmare of an experience, and I would not recommend this property to anyone.
Maureen
Stayed 2 nights in Sep 2026



























