6/10 Okay
Katie
Feb 4, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
At check in, I was told my ID was insufficient because they only accepted a driver's licence. I have never driven a car!
Apparently my whole wallet full of ID was not good enough.
I have never encountered this in my whole life and I am not confident they would even permit me to check in during another stay if I were to catch the bus instead of being driven by a family member.
They insisted on using my niece's ID even though she wasn't paying for the stay and was only on the property for 3 nights of my 9 night stay.
My niece also misplaced a necklace of sentimental value during the last couple of days of my stay.
After we returned home and she realised the necklace was lost, she phoned them to ask if anyone had seen it.
The man on the phone was extremely rude, treated her like she was accusing them of stealing (which she wasn't) and did not give her any confidence that they would keep her loss in mind if her necklace should be found.
By contrast, the other motel we stayed in on our journey home when she phoned to mention the lost necklace were kind and reassuring and made my niece feel like if her lost item were found they would contact us.
My actual stay at Ruthven Street Motor Inn was fine.
The room was clean. Housekeeping was done when requested and I didn't lack anything essential.
Some of the fixtures were old but that can be expected in cheap accommodation.
The dispensers were in poor condition.
I probably would not stay again though
Katie
Stayed 9 nights in Jan 2024