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"It is a Nice hotel overall. But it feels understaffed. " More

By a verified traveler on Wed 04 Mar 2020

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Hotel Description

Family-friendly 4.5-star hotel with 2 outdoor pools

Ixtapan de la Sal retreat

You'll find Ixtapan Aquatic Park and Balneario Municipal within a 15-minute walk of this Ixtapan de la Sal hotel. Also, Tonatico Municipal Pool is within 3 miles (5 km) and Our Lady of Tonatico Church is within 6 miles (10 km).

Poolside dining

This smoke-free hotel features a full-service spa, 2 outdoor pools, and a restaurant. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the indoor pool and perks like free WiFi.

Room, 2 Queen Beds, Balcony, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$68* Per night/room Apr 24 - Apr 25

Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ixtapan de la Sal Marriott Hotel & Spa ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ixtapan de la Sal Marriott Hotel & Spa

Everyone (1) Family (1)
1 out of 5

Posted by on Jul 29, 2022

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3 out of 5
It is a Nice hotel overall. But it feels understaffed.

Posted by , from Mexico City on Mar 4, 2020

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About the Ixtapan de la Sal Marriott Hotel & Spa

Location Jose Ma. Morelos s/n, Ixtapan de la Sal, MEX 51900

Property Features

Ixtapan de la Sal Marriott Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 17754 square feet (1650 square meters) and includes a conference center. A children's pool, a 24-hour health club, and a spa tub are also featured at the luxury Ixtapan de la Sal Marriott Hotel & Spa. For a fee, parking is available. This 4.5-star Ixtapan de la Sal hotel is smoke free.

  • 189 guestrooms or units
  • 7 levels
  • 6 buildings
  • 17754 sq ft of conference space
  • 1650 sq m of conference space
  • Built in 1999
  • Deli
  • Kid's club
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ixtapan de la Sal Marriott Hotel & Spa offers 189 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature pillowtop mattresses. 32-inch plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Ixtapan de la Sal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • Plasma television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 8:00 AM and noon.

Orange Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

El Mercadito Deli Cafe - Overlooking the garden, this bistro specializes in international cuisine and serves lunch and dinner. Open daily.

Robertos Bar - Overlooking the garden, this bar specializes in international cuisine and serves lunch and dinner. Open daily.

Grillos Pool Bar - This poolside bar specializes in international cuisine and serves lunch only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a 24-hour health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Hiking/biking trails nearby

Spa Services

Tecilli Spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 25
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ixtapan de la Sal Marriott Hotel & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Masks are compulsory at the property
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Valet parking fee: USD 9 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ixtapan de la Sal Marriott Hotel Spa
  • Ixtapan de la Sal Marriott Spa
  • Ixtapan Sal Marriott Hotel Spa
  • Ixtapan Sal Marriott Spa
  • Ixtapan Del Sol
  • Marriott Ixtapan De La Sal Hotel And Spa
  • Ixtapan De La Sal Marriott
  • Ixtapan La Sal Marriott & Spa
  • Ixtapan de la Sal Marriott Hotel Spa
  • Ixtapan de la Sal Marriott Hotel & Spa Hotel
  • Ixtapan de la Sal Marriott Hotel Spa Convention Center

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.