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Puerto Nuevo Baja Hotel & Villas

3-star property
Km. 44.5 carr. Libre Tijuana - Ensenada, Playas de Rosarito, BC 1-855-201-7819
3.4 out of 5
See all 21 travelocity Reviews

"The fridge was dripping water, there is no TV’s in the bedrooms, the playground had lots of spider webs, the jets in the jacuzzis don’t really work. " More

By a verified traveler on Sat 20 Jun 2020

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Hotel Description

Family-friendly Mediterranean hotel with outdoor pool

Oceanside stay

At this Playas de Rosarito hotel, you'll be within 3 miles (5 km) of All the Pretty Horses of Baja Rides and Rescue and 6 miles (10 km) of Christ of the Sacred Heart. Rosarito Beach is within 12 miles (20 km) and Rosarito Theatre is within 16 miles (25 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Bring the family and enjoy the playground and kid-friendly dining. Enjoy the indoor pool and perks like free self parking and free WiFi.

LCD TVs

The 248 guestrooms offer LCD TVs with cable channels, as well as free bottled water and safes. Showers and free toiletries are also available.

Standard King Garden Section 2ND Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max
$70* Per night/room Dec 9 - Dec 10

S King With Ocean View with AC

Bed Count 1 King Bed Maximum Occupancy 3 Max

S Standard Double with Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Garden Section With Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double with Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Family Room With Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Puerto Nuevo Baja Hotel & Villas ratings based on 21 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Puerto Nuevo Baja Hotel & Villas

Everyone (10) Couples (2) Family (8)
1 out of 5

Posted by on Aug 5, 2021

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2 out of 5
This hotel is nice. The people who work here are generally kind and show effort to help ensure a positive experience for their guests. The only part I would recommend is to not allow guest to burn toxic “bad” wood / materials in the many fire pits located around the facility. In fact, in my opinion, I believe fire pits should not be used at or near the base of any rooms where guests would have windows open or balconies. I lost my money for one night, because I am not able to tolerate toxic air in my room. It was an uncomfortable drive home at midnight. I must note that the staff did their best to try to offer alternative accommodations (an “upgrade” in their words); however, the villa was (in my opinion) significantly sub-par and a downgrade from the original beach view suite I had previously paid for. Again, the staff was generally friendly and understanding, but the fact a fire pit is placed such strategically located areas around the preferred rooms, it is possible you may have a terrible experience like I did. Choose this location at your own risk.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 19, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences with the fire pits, that brought down your experience which we apologize for. Please be assured that your feedback will be shared with the manager. We’re very sorry to know you had a bad experience. We’ll make our best to do better.

4 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 3, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

5 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 30, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

2 out of 5
Ok pool and Recreation area Poor room condition. Screen door on the ground is patio area toilet seat defective, and leaking. Bad TV reception and a very poor restaurant food sent it back twice for being cold.

Posted by on May 1, 2021

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Comment from Hotel Management

May 10, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences that brought down your experience which we apologize for. We assure you that we have taken notes about them and will share all with our management team so that they can take actions accordingly. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Sincerely,

5 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 26, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

2 out of 5
Walls are paper thin and despite having an empty hotel, we got placed right in between 2 rooms that were partying until 6am so we got no sleep. Hotel security smoked cigarettes outside our window so we smelled smoke all night. Our room was ocean view but no door to walk out to it. No mini fridge, just very basic. Terrible tv channel quality and only one clear channel. We found a few spiders and we woke up with bites all over our legs, hopefully from them and not something worse. Only one pool was heated and it was indoor so not very covid friendly. Both jacuzzis were not working. So far from luxury as advertised, we stayed at cheaper and more luxury Airbnbs. Very disappointed and would not stay again.

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 10, 2021 by GENERAL MANAGEMENT

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences that brought down your experience which we apologize for. We assure you that we have taken notes about them and will share all with our management team so that they can take actions accordingly. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

4 out of 5

Posted by on Sep 8, 2020

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Comment from Hotel Management

Sep 18, 2020 by GENERAL MANAGEMENT

Dear guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon.

3 out of 5
The fridge was dripping water, there is no TV’s in the bedrooms, the playground had lots of spider webs, the jets in the jacuzzis don’t really work.

Posted by , from South Gate, CA on Jun 20, 2020

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Comment from Hotel Management

Jun 30, 2020 by GENERAL MANAGEMENT

Dear Flor, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. I apologize for this bad experience; all your comments are essential to improve our service. Please be assured that your feedback has been shared with the corresponding area for follow up. Please, remind us of this bad experience when you book your next visit with one of our agents. We want to give you a personal attention. We hope to see again soon.

4 out of 5
Nice resort, but only thing is the upstairs villas leak when it rains and it gets cold at night with no heat and single pane windows , but the villas have a very nice view and nice room.

Posted by on Dec 26, 2019

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Comment from Hotel Management

Jan 2, 2020 by Guest Relation Manager

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay. We are very sorry to see that you found some inconveniences that brought down your experience which we apologize for! We assure you that we have taken notes about this leaking problem and has been shared with our Maintenance manager so he can fix this immediately. We currently offer upgrades to villas or rooms with a.c. wich we recommend, especially in the cold winter days. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Sincerely, Guest Relation Manager

About the Puerto Nuevo Baja Hotel & Villas

Location Km. 44.5 carr. Libre Tijuana - Ensenada, Playas de Rosarito, BC 22712

Renovations + Closures

The property will be renovating from October 18 2021 to January 31 2022 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Puerto Nuevo Baja Hotel & Villas offers its guests an indoor pool and an outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Puerto Nuevo Baja Hotel & Villas. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free. Smoking is allowed in designated areas at this Mediterranean Playas de Rosarito hotel.

  • 248 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1990
  • Karaoke
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Puerto Nuevo Baja Hotel & Villas offers 248 accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested. Renovation of all guestrooms was completed in January 2016.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Designer toiletries

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 9 AM to 11 AM.

El KIOSKO - This poolside cocktail bar specializes in local and international cuisine and serves lunch and light fare. A children's menu is available.

PUERTO NUEVO SPORTS BAR - This sports bar specializes in local and international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open select days.

LA CASCADA - This poolside cocktail bar specializes in local and international cuisine and serves light fare only. A children's menu is available. Open select days.

PUERTO NUEVO RESTAURANT - Overlooking the ocean and pool, this family restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Nearby Activities

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Puerto Nuevo Baja Hotel & Villas

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 190 and MXN 300 per person (approximately)
  • Airport shuttle fee: MXN 750.00 per person (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baja Grand Resort
  • Grand Baja
  • Grand Baja Puerto Nuevo
  • Grand Baja Resort
  • Grand Baja Resort Puerto Nuevo
  • Puerto Nuevo Baja Hotel Villas
  • Baja Hotel Villas
  • Puerto Nuevo Baja Hotel Villas Playas de Rosarito
  • The Grand Baja Hotel Puerto Nuevo
  • Grand Baja Hotel
  • Puerto Nuevo Baja Villas Playas de Rosarito
  • Puerto Nuevo Baja & Villas
  • Puerto Nuevo Baja Hotel Villas
  • Puerto Nuevo Baja Hotel & Villas Hotel
  • Puerto Nuevo Baja Hotel & Villas Playas de Rosarito
  • Puerto Nuevo Baja Hotel & Villas Hotel Playas de Rosarito

You should know

  • Up to 2 children 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.