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Hotel Castillos del Mar

3-star property
Km 29,5 Carretera Libre Tijuana, Playas de Rosarito, BC 1-855-201-7819
2.9 out of 5
See all 12 travelocity Reviews

"My room did not have towels nor toilet paper. Seems like was not finished.. " More

By a verified traveler on Mon 18 Apr 2022

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Hotel Description

3-star beachfront hotel near Rosarito Beach

On the beach

You'll be within 6 miles (10 km) of Pabellón Rosarito and 9 miles (15 km) of Baja California Center. Estadio Caliente is 15.4 mi (24.7 km) away.

Renovated in 2020

This Colonial hotel features 2 restaurants, 2 bars/lounges, and a beach bar. Enjoy the outdoor pool and free perks like full breakfast and free self parking. A coffee shop, a terrace, and a garden are also on offer.

Neo Colonial

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$108* Per night/room Jun 29 - Jun 30

Sunio Beach House

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Junior Neo Colonial

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Doble Neo Colonial

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sunio Suite Premier

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Penthouse, 2 Bedrooms, Sea View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Castillos del Mar ratings based on 12 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Castillos del Mar

Everyone (10) Couples (1) Family (1)
3 out of 5
My room did not have towels nor toilet paper. Seems like was not finished..

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 18, 2022 by a

Thank you for your comment, we are going to value this very close, thanks so much.

1 out of 5

Posted by on Dec 3, 2021

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2 out of 5
We liked the view from the room, the bed was comfortable. Water flow very good. We did not like that our room was Not ready until an hour and a half after check in. Breakfast/Coffee not ready until 8:45 when they said it started at 8:00. Outdoor furniture dirty.

Posted by on Sep 24, 2021

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Comment from Hotel Management

Oct 1, 2021 by RECEPCION

Apreciadao cliente, nos complace mucho su visita, estaremos trabajando para mejorar nuestros servicios y esperamos nos permita brindarle una mejor experiencia en su proxima estancia

3 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 14, 2021 by RECEPCION

Apreciada cliente, nos complace mucho su visita, estaremos trabajando para mejorar nuestros servicios

5 out of 5

Posted by on May 11, 2021

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1 out of 5
Front desk person so unprofesional 1 room we were only hot water no faces towels continental breaks baddddd.then we had to insist on in 2 room to move last day almost no hot water it was almost cold .

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 17, 2019 by The management

Hello, first of all we offer an apology and we are very sorry for what happened and we will follow up to improve our service by professionalizing the staff and not having this type of event, we will also check the water and breakfast that is a standard in our company, many Thank you for your comments that are important to us.

2 out of 5
Bad, don’t go. Both doors could easily be opened without a key. 8:15 am hammering. The lady in the front office was sooooo rude. The next night switched to a cheaper hotel 2km away and it was so much better

Posted by , from South Carolina on May 10, 2019

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Comment from Hotel Management

May 14, 2019 by m

We are very sorry that you had a bad experiene. We were not rude, it was just that we did not know how to apologize for the noise the contruccion workers did.We would be honored if you would give us a chance to make your visit a very peaceful, welcoming and happy experiece. Thank you for your comments.

4 out of 5
A beautiful building in a million dollar location. The building needs maintenance. But it has an old rustic charm.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 30, 2018 by Rocio Gonzalez / Operations Manager

Thank you very much your opinion is very important to us, we are making some changes in our facilities we hope you like it, waiting very soon to visit us again.

4 out of 5

Great premises around the hotel

The location was write on the beach. Beautifull views. Included 2 semi private beaches and a beach club with all the services. Verry relaxing. Room was ok for sleeping.

Posted by on Aug 16, 2018

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2 out of 5
The bed was comfortable, and the view was great. However, this is an old run-down hotel in a beautiful location. Overall, I would rate our stay as disappointing. Essentially, we got a low-quality room with an expensive view that cost as much as a top-notch hotel. Old plumbing fixtures, disgusting bathroom, dirty floors, and the room was cold.

Posted by on Mar 25, 2018

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Comment from Hotel Management

Apr 3, 2018 by The management

We regret that your stay has not been to your liking, we are working to improve our facilities. We hope to have new preferences and allow us to serve again.

About the Hotel Castillos del Mar

Location Km 29,5 Carretera Libre Tijuana, Playas de Rosarito, BC 22711

Property Features

Hotel Castillos del Mar offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Free breakfast is available daily. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Castillos del Mar. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hotel Castillos del Mar was completed in March 2020. Smoking is allowed in designated areas at this Colonial Rosarito hotel.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Castillos del Mar offers 41 accommodations with complimentary toiletries and blackout drapes/curtains. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2020.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 8:00 AM to 11:30 AM.

Castillos - This restaurant specializes in seafood. Guests can enjoy drinks at the bar.

Nearby Activities

An outdoor pool and a children's pool are on site.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and Swedish massages.

  • Massages on beach
  • Deep tissue massage
  • Swedish massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Cash deposit required
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Castillos Mar Rosarito
  • Hotel Castillos Mar Playas de Rosarito
  • Castillos Mar Rosarito
  • Castillos Mar Playas de Rosarito
  • Castillos Mar Playas Rosarito
  • Hotel Castillos del Mar Hotel
  • Hotel Castillos del Mar Playas de Rosarito
  • Hotel Castillos del Mar Hotel Playas de Rosarito

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.