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Hotel Castillos del Mar

3-star property
Km 29,5 Carretera Libre Tijuana, Playas de Rosarito, BC 1-855-201-7819
2.8 out of 5
See all 13 travelocity Reviews

"Very friendly staff, room has great view and AC bathroom was spacious room as well very comfortable bed only thing we only had one Chanel otherwise gr ... " More

By a verified traveler on Wed 30 Aug 2023

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Hotel Description

3-star beachfront hotel near Rosarito Beach

On the beach

You'll be within 6 miles (10 km) of Pabellón Rosarito and 9 miles (15 km) of Baja California Center. Estadio Caliente and San Ysidro Border Crossing are also within 20 miles (32 km).

Renovated in 2020

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this Colonial hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. A beach bar, a coffee shop, and a terrace are also provided.

Neocolonial Single

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$58* Per night/room Oct 8 - Oct 9

Sunio Beach House

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Premier House, 3 Bedrooms, Sea View, Beachside

Bed Count 2 King Beds Maximum Occupancy 8 Max

Junior Suite Neocolonial

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Neocolonial Doble

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sunio Suites

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Castillos del Mar ratings based on 13 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Castillos del Mar

Everyone (7) Couples (3) Family (3)
5 out of 5
Very friendly staff, room has great view and AC bathroom was spacious room as well very comfortable bed only thing we only had one Chanel otherwise great free parking

Posted by on Aug 30, 2023

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Comment from Hotel Management

Sep 2, 2023 by Recepcion

Greetings, thank you for your comments because they help us improve our service, we hope to see you soon.

1 out of 5
One of the most mislead website pictures doesn’t reveal the true of the place Smelly stink terrible facilities Very disappointed Travelocity doesn’t inspect the place before they sale 😤

Posted by on Aug 1, 2022

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4 out of 5
Beautiful view, bring ur own cooler, pool is small but the beach is awesome.

Posted by on Jul 30, 2022

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3 out of 5
My room did not have towels nor toilet paper. Seems like was not finished..

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 18, 2022 by a

Thank you for your comment, we are going to value this very close, thanks so much.

1 out of 5

Posted by on Dec 3, 2021

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2 out of 5
We liked the view from the room, the bed was comfortable. Water flow very good. We did not like that our room was Not ready until an hour and a half after check in. Breakfast/Coffee not ready until 8:45 when they said it started at 8:00. Outdoor furniture dirty.

Posted by on Sep 24, 2021

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Comment from Hotel Management

Oct 1, 2021 by RECEPCION

Apreciadao cliente, nos complace mucho su visita, estaremos trabajando para mejorar nuestros servicios y esperamos nos permita brindarle una mejor experiencia en su proxima estancia

3 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 14, 2021 by RECEPCION

Apreciada cliente, nos complace mucho su visita, estaremos trabajando para mejorar nuestros servicios

5 out of 5

Posted by on May 11, 2021

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1 out of 5
Front desk person so unprofesional 1 room we were only hot water no faces towels continental breaks baddddd.then we had to insist on in 2 room to move last day almost no hot water it was almost cold .

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 17, 2019 by The management

Hello, first of all we offer an apology and we are very sorry for what happened and we will follow up to improve our service by professionalizing the staff and not having this type of event, we will also check the water and breakfast that is a standard in our company, many Thank you for your comments that are important to us.

2 out of 5
Bad, don’t go. Both doors could easily be opened without a key. 8:15 am hammering. The lady in the front office was sooooo rude. The next night switched to a cheaper hotel 2km away and it was so much better

Posted by , from South Carolina on May 10, 2019

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Comment from Hotel Management

May 14, 2019 by m

We are very sorry that you had a bad experiene. We were not rude, it was just that we did not know how to apologize for the noise the contruccion workers did.We would be honored if you would give us a chance to make your visit a very peaceful, welcoming and happy experiece. Thank you for your comments.

About the Hotel Castillos del Mar

Location Km 29,5 Carretera Libre Tijuana, Playas de Rosarito, BC 22711

Renovations + Closures

The property will be renovating from September 16 2023 to September 16 2023 (completion date subject to change). The following areas are affected:

  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hotel Castillos del Mar offers its guests a full-service spa, an outdoor pool, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. WiFi is free in public spaces. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Castillos del Mar. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hotel Castillos del Mar was completed in March 2020. Smoking is allowed in designated areas at this Colonial Rosarito hotel.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Castillos del Mar offers 41 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Accommodations at this 3-star hotel have kitchens. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch LCD televisions come with cable channels. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2020.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to noon.

Castillos - This restaurant specializes in seafood. Guests can enjoy drinks at the bar.

Nearby Activities

An outdoor pool and a children's pool are on site.

Spa Services

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages and Swedish massages.

  • Massages on beach
  • Deep tissue massage
  • Swedish massage
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 7
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Cash deposit required
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 700 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 for adults and MXN 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Castillos Mar Rosarito
  • Hotel Castillos Mar Playas de Rosarito
  • Castillos Mar Rosarito
  • Castillos Mar Playas de Rosarito
  • Castillos Mar Playas Rosarito
  • Hotel Castillos del Mar Hotel
  • Hotel Castillos del Mar Playas de Rosarito
  • Hotel Castillos del Mar Hotel Playas de Rosarito

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.