6/10 Aceptable
Kirstie
26 oct. 2025
Le gustó: Limpieza
Disappointed
No one on reception place was empty has to shout to see if anyone there Lady came to reception and gave us our key. Lift was out of order had to walk up 4 flights of stairs I have mobility issues. Room very dated but very spacious. No biscuits very limited toiletries went to ask for more milk and towels had to shout again for staff asked for milk and extra towel as only one in bathroom and lady very pleasant. Food expensive so went to local pub no room service as far as I could see in book in bedroom. Got woke up at 6.30 am by fire alarm had to vacate building to be told at the bottom of stairs everything is fine. Went to breakfast at 8 to be told no buffet breakfast will be served as they only had a handful of guests which surprised me as it was Octoberfest at Newbury races that day. Breakfast was ok was just disappointed with the whole stay really. The staff are friendly but for a 4 star hotel you would expect to be dressed in smart clothes . We stayed in Bicester Golf and Spa hotel day before that was pushing a 4 star but was very nice. I would say the Regency was more a travelodge standard maybe and was very expensive the Bicester Hotel was about £30 cheaper and we had a large ground floor room and Spa really nice. The view from the room was very limited. I’m not sure why they put every resident on the 2nd floor with no lift when the whole hotel was empty.
Kirstie
Se hospedó 1 noche en octubre de 2025
