I’ve stayed at Ocean Pointe over 20 times, and this is the first time I’ve ever left less than a 5-star review. The listing photos showed a fully renovated, modern unit with stainless appliances, updated flooring, and quality finishes. The unit we received was completely different. This wasn’t “different decor”—it was an older, worn-down unit with white appliances, a rusted coil-top stove and toaster, cracked floor tiles, damaged cabinets, rusted bathroom fixtures, missing hardware, a ceiling A/C vent hanging open, and obvious deferred maintenance throughout. I booked this unit because of the photos. Had the actual condition been shown, I would have booked one of the many nicer units available. Customer service was even worse. We received one bath towel for the entire stay, one roll of toilet paper, no sponge, and no pool towels. I requested more towels and reported maintenance issues starting on day one and followed up every day. Nothing was ever addressed. I spent over an hour on the phone with VRBO, and their only solution was to cancel my reservation during the July 4th weekend and find somewhere else to stay. The photos are misleading, the service was nonexistent, and I cannot recommend booking this unit.