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Ocean Pointe Suites at Key Largo

3.5-star property
500 Burton Dr, Tavernier, FL 1-855-201-7819
3.7 out of 5
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See all 33 travelocity Reviews

"The beach was a disappointment, hard pan of sand, little shade, shallow water inside small blocked off area. But to be fair, most of the beaches were ... " More

By a verified traveler on Thu 12 Aug 2021

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Hotel Description

3.5-star beachfront hotel with 2 bars/lounges

On the beach

Within 2 miles (3 km) of this Tavernier hotel, you'll find Harry Harris Park and Laura Quinn Wild Bird Sanctuary. Also, Mariners Hospital is within 2 miles (3 km) and Bluefin Rock Harbor Marina is within 6 miles (10 km).

Private beach, dining

This smoke-free hotel features a private beach, 2 outdoor tennis courts, and a restaurant. Business travelers can take advantage of the free WiFi in public areas. Enjoy the outdoor pool and visit the 2 bars/lounges and poolside bar for drinks.

Free WiFi, kitchens

The 150 individually decorated guestrooms offer free WiFi and balconies. Other amenities include kitchens, washers/dryers, and TVs with cable channels.

Suite, 1 Queen Bed with Sofa bed, Ocean View (Standard One Bedroom Ocean View Suite)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$252* Per night/room Oct 17 - Oct 18

Deluxe Room, 1 Queen Bed with Sofa bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed with Sofa bed, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, Multiple Beds, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Queen Bed with Sofa bed, Garden View (Standard One Bedroom Partial Ocean Vi)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ocean Pointe Suites at Key Largo ratings based on 33 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ocean Pointe Suites at Key Largo

Everyone (20) Couples (3) Family (8)
4 out of 5
The beach was a disappointment, hard pan of sand, little shade, shallow water inside small blocked off area. But to be fair, most of the beaches were like that. The pool and grounds were well maintained and very nice and staff was very nice. Unit could have used some updating, washer/dryer was broken and promised replacement did not arrive before we left (they did let us do laundry in another unit). Food was very good but we were there when ‘the girl’ cooked and were told it is not so good when ‘the guy’ cooked.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 15, 2021 by Darlene R.

Dear Guest, Thank you for your stay and for taking the time to leave us a review. Your comments are important to us. We apologize for any inconveniences and will bring your concerns to the attention of our staff. Hoping to welcome you back soon! Warm regards,

4 out of 5
Property was overall nice however we booked a ocean view and did not have an ocean view, asked to change rooms and never got a call back, suite had some maintenance issues, no working light in the master bed room hooks falling off the walls

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 22, 2021 by Darlene R.

Dear Guest, Thank you for your review. We are sorry to learn about your recent visit with us was to up to the standards we always try to strive for. We appreciate you letting us know, and we assure you that your concerns will be addressed so that incidents like these are not repeated. If time allows we invite you to forward more detail regarding the room number and reservation name at a convenient time. Once more, we thank you and look forward to welcoming you back. Warm Regards,

5 out of 5
The 2 bedroom condo we rented was incredible. Very spacious for the five of us. It had an amazing view of the ocean from the balcony. The unit was very clean when we arrived. We had to wait an extra hour for our unit to be ready and cleaned. It was definitely worth the wait. We received an extra hour stay at checkout. Beach area was small but the pool was very nice. The security check when entering the complex made us feel very safe and secure. We will definitely come back!

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 14, 2021 by Alex

Dear , WOW first let me thank you so much for taking the time to completing this review and giving us 5 Stars. We believe feedback is very important if we want to enhance the guest experience. I will share your comments with the team. See you next time! Alexander Alvarez

4 out of 5
Nice enough place... good pool, great parking, seemed clean. Very few amenities in our 2 bedroom condo with a kitchen.... ie, only 1 hand towel in kitchen, 1 partially used roll of paper towels, no salt/pepper, no dishwasher detergent, no extra trash bags, etc...)

Posted by on May 4, 2021

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Comment from Hotel Management

May 6, 2021 by Alex

Dear , Thank you so much for completing this review. We believe feedback is very important and it gives us the opportunity to enhance the guest experience. I will acknowledge the good with the team and address the concerns you mentioned with the correct team leader. Please do not hesitate to contact the hotel for any assistance regarding your most recent stay or for a future reservation. Warmest wishes, Alexander Alvarez

5 out of 5
The property was beautiful and well kept. Very spacious and spread out. The pool was big and and easy to get to. The beach area is nice but small. Our room was very nice but the outdoor balcony is extremely small, can barely fit two chairs. We had an issue with having no hot water the first day but it was fixed. The kitchen doesn’t have a dishwasher and it is not very well stocked. Overall, it’s a beautiful place and our stay was great.

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 15, 2021 by Alex

Dear , WOW first let me thank you so much for taking the time to completing this review and giving us 5 Stars. We believe feedback is very important if we want to enhance the guest experience. I will share your comments with the team. See you next time! Alexander Alvarez

1 out of 5
This hotel did not accept my reservation and although they sent the notice to travelocity they did not notify me .I will say that i called the night before and the hotel desk person was kind enough to search until i at least knew i did not have a place to stay . I never checked in so this is all i could review.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 15, 2021 by Alex

Dear , Thank you for choosing to stay at Ocean Pointe Suites and taking the time to write a very detailed review of your experience. Your feedback is very important to us. We will review your survey response with the correct team leader so that during your next stay you will not have the same experience. Please do not hesitate to contact the hotel for any assistance regarding your most recent stay or for a future reservation. Again, thank you for your review and I hope you give us the opportunity to turn things around on your next visit to Ocean Pointe Suites. Warmest wishes, Alexander Alvarez

1 out of 5

Posted by on Mar 25, 2021

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Comment from Hotel Management

Apr 15, 2021 by Alex

Dear , Thank you for choosing to stay at Ocean Pointe Suites and taking the time to leave a review of your experience. I am sorry to learn that your stay was not up to the standards of service we strive to provide to all our guests. Your feedback is very important to us. We will review your survey response with the correct team leader so that during your next stay you will not have the same experience. Please do not hesitate to contact the hotel for any assistance regarding your most recent stay or for a future reservation. Again, thank you for your review and I hope you give us the opportunity to turn things around on your next visit to Ocean Pointe Suites. Warmest wishes, Alexander Alvarez

2 out of 5
Never judge a book by its cover or trust some of the content on the pages in between. Beach was an absolute disappointment...small, laced with coral and seaweed with a blue barrier spoiling the view. "Bar" was well overstated...never saw anyone there nor did it even inspire me for a quick drink. Was told the pool was where we needed to get drinks. Food was no where to be seen. Pool towels had to be gotten and handed in at the reception desk rather than right at the poolside (read, hint for management here). Upgraded prior to check-in to an "ocean view" room...most certainly not worth even a penny. Balcony could barely fit two people. Kitchen light was broken upon arrival and bedroom door handle fell off. Not sure what "walking trails" they're speaking of because there's none to be found aside from walking on the roadside. The staff and security need to understand the purpose of and rights that a service animal have. To all of our new found friends at the poolside who supported our situation, thank you. The only shining star was the pool and tennis courts which we're nice, and "Marco" the bartender was super friendly. All in all, having traveled to numerous hotels, resorts, etc, this was by far one of the most disappointing. Not what we had hoped for the Keys. Ce la vie!

Posted by on Mar 20, 2021

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Comment from Hotel Management

Apr 15, 2021 by Alex

Dear , Thank you so much for completing this review. We believe feedback is very important and it gives us the opportunity to enhance the guest experience. I will acknowledge the good with the team and address the concerns you mentioned with the correct team leader. Please do not hesitate to contact the hotel for any assistance regarding your most recent stay or for a future reservation. Warmest wishes, Alexander Alvarez

3 out of 5
The saltwater pool was very nice. The private beach was small but well maintained.

Posted by on Feb 18, 2021

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Comment from Hotel Management

Feb 28, 2021 by Ocean Pointe

Thank you for taking the time to write a review on your great stay at our resort! We are very glad to know you were pleased with the hotel and your stay. We look forward to sharing your comments with our entire staff. We truly hope we will have an opportunity to welcome you back on a future visit to the Florida Keys! Thank you for choosing Ocean Pointe Suites!

1 out of 5
This unit was filthy. It had hair in the drain, it was clogged and flooded the shower, the water was not hot. The cupboards and walls had splatter from who knows what, a sock was behind the side table. The lamp had an inch of dust on the shade. The furniture was broken down, overcrowded the room and dirty. It was a nightmare!The resold is not practice social distance standards there were 10 in the hot tub 10f around. The staff did not care and instead of apologizing they wanted to charge us another day due to us checking out early. We booked through a 3rd party and they are ignoring them for our refund. I contested through my bank. DO NOT GO HERE!

Posted by on Jan 14, 2021

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About the Ocean Pointe Suites at Key Largo

Location 500 Burton Dr, Tavernier, FL 33070

Renovations + Closures

The following facilities or services will be unavailable from October 18 2021 to November 1 2021 (dates subject to change):

  • Swimming pool

Property Features

Simply walk outside to feel the sun on your face at the sand beach. After a day at the beach, enjoy amenities at Ocean Pointe Suites at Key Largo like an outdoor pool and outdoor tennis courts. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This 3.5-star Tavernier hotel is smoke free.

  • 150 guestrooms or units
  • 3 levels
  • 5 buildings
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

Ocean Pointe Suites at Key Largo offers 150 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Living room
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Waterfront Cafe - This café serves lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a private beach, outdoor tennis courts, and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fishing nearby
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 2
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.69 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Key Largo Suites
  • Ocean Pointe
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  • Ocean Pointe Suites
  • Ocean Pointe Suites Condo
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  • Ocean Pointe Suites At Key Largo Tavernier
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You should know

  • Pool access available from 8:00 AM to 8:00 PM.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.