"If a hotel advertises that they have an on site restaurant then that restaurant should be open during normal dinner hours. We chose this hotel over m
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Your stay at this Auburn hotel places you within a 10-minute walk of Auburn Public Theater and Seward House Museum. Also, Willard Memorial Chapel is within half a mile (1 km) and Cayuga Museum of History and Art is within 2 miles (3 km).
Multiple dining options
This hotel features 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.
Hilton Garden Inn Auburn ratings based on 7 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hilton Garden Inn Auburn
Everyone (5)Couples (1)Family (1)
3 out of 5
If a hotel advertises that they have an on site restaurant then that restaurant should be open during normal dinner hours. We chose this hotel over much cheaper options because we wouldn’t have to drive somewhere for dinner after five hours in a car. The website doesn’t say it’s not open Sundays. Restaurants generally close Monday if at all. Not a prime weekend day. Should not close any day in a working hotel in any case but especially not on the weekend. . We ended up with subpar expensive pizza delivery. Not the experience we thought we were paying for.
Posted by Jacqueline on May 8, 2023
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Comment from Hotel Management
May 20, 2023
by Pauline DeJesus, Front Office Manager
Hello, Jacqueline I'm sorry to hear that you were disappointed with the fast that our restaurant was closed on Sunday, like some of Hilton's other brands. Here at the Hilton Garden Inn in Auburn, we are only open for cook-to-order breakfast on Sundays. We do hope you consider staying with us again. Until then, take care & safe travels from all of us here at the Hilton Garden Inn Auburn!
5 out of 5
Surrounding Area with correctional Facility near by..
Posted by John on Sep 30, 2021
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2 out of 5
The hotel itself is very nice. However, our room , although clean, smelled strongly of clorox/bleach. Even over time, it was an very unpleasant odor. The room was a bare bones, not at all luxurious room. It cost a fortune ($348), more than any other hotel we have ever
also stayed in, and I had wanted it to be a luxurious experience for us. What a disappointment! In addition, when I went on line to secure this room, I remember
reading that it included breakfast - which every other hotel I have stayed in over the past many years also provided. But when we went to breakfast, Surprise, Surprise! we had to purchase our breakfast! It was not included in our room fee! All in all, this will be the last Hilton I will ever stay in. It's all big name, big price, and no luxury!
Posted by Eileen on Sep 27, 2021
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Comment from Hotel Management
Oct 11, 2021
by Jessica Schneider; Front Office Manager
Hello Eileen! Thank you for taking the time to provide your feedback on your time with us. For the room, we use Lysol on high touch point services and high quality cleaning chemicals in the bathrooms to ensure maximum cleanliness. I do apologize that some of these cleaning chemicals may have left a strong odor in your room. I completely understand your frustration with the cost-we are in a very high demand area with this being our peak season-rates do fluctuate higher and lower based on these factors. Breakfast is a separately priced option, however we do have packages available online that include breakfast-that may have been what you saw when you were booking your room as one of the options. Additionally, we have other brands within the Hilton family that do offer complimentary continental breakfast, such as Hampton Inn, Homewood Suites, & Tru, to name a few. Those brands may be better suited for your needs in having breakfast included. Again, I truly appreciate your feedback and hope you decide to give us another chance in the future on your next visit to Auburn. Until then, take care & safe travels!
3 out of 5
Over priced when using Travelocity
Very noisy
Posted by Neil on Sep 13, 2021
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Comment from Hotel Management
Oct 11, 2021
by Jessica Schneider; Front Office Manager
Hello Neil and thank you for taking a moment to provide feedback on your stay. I do apologize for any noise you experienced. It is always our goal to ensure you have a great stay with us. In the future, please feel free to reach out to any team member with any issues you may be facing during your stay so that we can work to make it right for you. Your happiness is our highest concern! We look forward to the next opportunity to welcome you back and provide you with an excellent stay. Until then, take care & safe travels!
Hilton Garden Inn Auburn offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. The business-friendly Hilton Garden Inn Auburn also features a garden, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.
92 guestrooms or units
4 levels
2 dining venues
Built in 2012
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Garden
Newspapers in lobby (free)
ATM
Elevator
Bar or lounge
1 conference room
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Hilton Garden Inn Auburn offers 92 accommodations with MP3 docking stations and safes. Flat-screen televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Auburn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
MP3 dock
In-room dining (limited hours)
Flat-screen television
Premium channels
Refrigerator
Microwave
Coffee maker
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Refinery Modern Fare - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.
Garden Grille - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets: USD 50 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Only dogs and cats are allowed
Maximum 2 per room
An off-leash area is available
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 7.00–14.00 per person
Pet deposit: USD 75.00 per stay
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Auburn Hilton Garden Inn
Hilton Garden Inn Auburn
Hilton Garden Inn Hotel Auburn
Hilton Garden Inn Auburn Finger Lakes, NY
Hilton Garden Inn Auburn Hotel
Hilton Garden Inn Auburn Finger Lakes
Hilton Garn Inn Auburn Hotel
Hilton Garden Inn Auburn Hotel
Hilton Garden Inn Auburn Auburn
Hilton Garden Inn Auburn Hotel Auburn
You should know
Pool access available from 7 AM to 10 PM.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Hilton Garden Inn Auburn is 35 mi (42-min drive) away from the Hancock Intl. Airport (SYR) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Garden Inn Auburn.
Free breakfast isn't provided at Hilton Garden Inn Auburn, but cooked-to-order breakfast is offered for a fee of between USD 7.00 and 14.00 per person. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.
No, there is no casino at this hotel.
Check-in is from 3 PM - midnight.
This hotel offers free self parking.
Hilton Garden Inn Auburn features an indoor pool. Guests can enjoy pool access from 7 AM to 10 PM.
Hilton Garden Inn Auburn is home to Refinery Modern Fare, which features light fare.
There are no spa services available at this hotel.
Hilton Garden Inn Auburn is 0.2 mi away from Auburn.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
