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Pan Pacific Suzhou

4.5 star property
4.5-star luxury hotel near Shantang Street

Choose dates to view prices

Photo gallery for Pan Pacific Suzhou

Exterior
Lobby
Down comforters, minibar, in-room safe, blackout drapes
Down comforters, minibar, in-room safe, blackout drapes
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Suzhou City Moat
    ‪5 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family King Room

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Triple Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • Sleeps 2

View all photos for Executive Pagpda Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

  • Sleeps 2

View all photos for Family Suite

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 3

View all photos for Family Two Bedrooms

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4

View all photos for Premier Balcony King

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • Sleeps 2

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • Sleeps 2

View all photos for Deluxe Room (Double Bed)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Room (2 beds)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Family Triple Room

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Sleeps 3

View all photos for Premier View King

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2

View all photos for Premier King

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2-bed Room

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier View Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2

View all photos for Deluxe King

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • Sleeps 2

View all photos for Deluxe Twin

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • Sleeps 2

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Exterior detail

Shangri-La Suzhou

Huqiu District
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 185 reviews
$80 nightly
The price is $85
Apr 6 - Apr 7
Total with taxes and fees
Shangri-La Suzhou

About the neighborhood

Suzhou

City center stay.A stay at this Suzhou Old Town hotel places you within 3 miles (5 km) of Shantang Street and 6 miles (10 km) of Suzhou Museum. Humble Administrator's Garden and Hanshan Temple are also within 6 miles (10 km).

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 miles
  • Suzhou City Moat - 5 min walk - 0.3 miles
  • Classical Gardens of Suzhou - 15 min walk - 0.8 miles
  • Suzhou Park - 3 min drive - 1.9 miles
  • Master of the Nets Garden - 3 min drive - 1.7 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
  • ‪McDonald's (麦当劳) - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪藏书羊肉新市路店 - ‬13 min walk

About this property

Pan Pacific Suzhou

4.5-star luxury hotel near Shantang Street
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

  • 336 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • Meeting rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1999
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

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Total with taxes and fees
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Property amenities

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

Room amenities

Entertainment

  • 47-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 9:30 PM.
  • Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

How close is Pan Pacific Suzhou to the airport?

Pan Pacific Suzhou is 29.5 mi (46-min drive) away from the Wuxi (WUX-Shuofang) airport, the closest popular airport to the property.

How much does it cost to stay at Pan Pacific Suzhou?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Apr 8, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pan Pacific Suzhou have an airport shuttle?

Airport shuttle services are not available at Pan Pacific Suzhou.

Does Pan Pacific Suzhou offer free breakfast?

Free breakfast isn’t provided at Pan Pacific Suzhou, but buffet breakfast is offered for a fee of CNY 68 for adults and CNY 68 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Pan Pacific Suzhou?

No, there is no casino at this hotel.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM.

Is there free parking at Pan Pacific Suzhou?

Free parking is not available at this hotel.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou features an indoor pool and a seasonal outdoor pool. Guests can enjoy pool access from 7:00 AM to 9:30 PM.

Does Pan Pacific Suzhou have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Pan Pacific Suzhou have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is Pan Pacific Suzhou to downtown Suzhou?

Pan Pacific Suzhou is 2.3 mi away from Suzhou.

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 491 reviews
Rating 8 - Good. 128 out of 491 reviews
Rating 6 - Okay. 37 out of 491 reviews
Rating 4 - Poor. 15 out of 491 reviews
Rating 2 - Terrible. 2 out of 491 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Xianzhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Corinna

Stayed 2 nights in Dec 2025

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic. The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations. Front counter service at the lobby could have been better and the staff could be a little more hospitable. Overall, it was a very pleasant stay and I would choose Pan Pac again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Suping

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with beautiful landscape environment
Stayed 2 nights in Dec 2025

8/10 Good

Yizhu

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Stayed 2 nights in Dec 2025

10/10 Excellent

Chan

Stayed 3 nights in Dec 2025

10/10 Excellent

Koh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Stayed 3 nights in Dec 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room. Staff are attentive. Good and clean room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Toh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with big room.
Stayed 2 nights in Dec 2025

8/10 Good

Chain Hui Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Stayed 2 nights in Nov 2025

8/10 Good

Lim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025

10/10 Excellent

Xiong Wei, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything Good to Go in this Hotel!
Stayed 1 night in Nov 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Stayed 8 nights in Nov 2025

10/10 Excellent

Xin Yun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Stayed 5 nights in Nov 2025

10/10 Excellent

Yanhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yanjun

Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Everything is good. We shall return.
Stayed 3 nights in Nov 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities
Hotel is beautiful, room size is good. Room is clean with good amenities.
Stayed 3 nights in Nov 2025

8/10 Good

jay

Stayed 2 nights in Oct 2025

8/10 Good

Joyce

Stayed 2 nights in Oct 2025

10/10 Excellent

Xi

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Stayed 5 nights in Oct 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Stayed 2 nights in Oct 2025