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Mercure Surabaya Grand Miram

4.0 star property
Family-friendly 4-star hotel with 3 restaurants

Choose dates to view prices

Photo gallery for Mercure Surabaya Grand Miram

Bar (on property)
Reception
3 restaurants, breakfast, lunch, dinner served; international cuisine
Cafe
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Place, Taman Bungkul
    ‪7 min walk‬
  • Place, Lapangan Thor Stadium
    ‪12 min walk‬
  • Place, Surabaya Zoo
    ‪14 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪21 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Twin Beds, City View (Classic)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Privilege King Room, City View - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Twin Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

Privilege, Suite, 1 King Bed with Sofa bed | Premium bedding, free minibar, in-room safe, desk

Privilege, Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Privilege, Twin Room, 2 Twin Beds, City View | Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Twin Beds, City View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Surabaya

Central Surabaya getaway .Within a 10-minute walk of this Surabaya Center hotel, you'll find Korea Park and Taman Bungkul. Also, House of Sampoerna is within half a mile (1 km) and Lapangan Thor Stadium is within 2 miles (3 km).

What's nearby

  • Taman Bungkul - 7 min walk - 0.4 miles
  • House of Sampoerna - 9 min walk - 0.5 miles
  • Lapangan Thor Stadium - 12 min walk - 0.7 miles
  • Surabaya Zoo - 14 min walk - 0.8 miles
  • Surabaya Plaza Shopping Mall - 3 min drive - 2.0 miles

Getting around

  • Tandes Station - 8 min drive
  • Ngagel Station - 18 min walk
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Hurricane Grill - ‬4 min walk
  • ‪Coffee Cafe - ‬2 min walk
  • ‪Pulau Sentosa, Seafood Market - ‬1 min walk
  • ‪Warung Bebek Mbak Roh - ‬5 min walk
  • ‪Trimurti Cafe - ‬2 min walk

About this property

Mercure Surabaya Grand Miram

Family-friendly 4-star hotel with 3 restaurants
Mercure Surabaya Grand Miram offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Mercure Surabaya Grand Miram. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Surabaya hotel is smoke free.

  • 257 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • Meeting rooms
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and minibars. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per day)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Surabaya Grand Miram

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 350000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

How close is Mercure Surabaya Grand Miram to the airport?

Mercure Surabaya Grand Miram is 10.3 mi (36-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on Jan 25, 2026 start from $25.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Surabaya Grand Miram have an airport shuttle?

Mercure Surabaya Grand Miram offers an airport shuttle 24 hours a day, for a charge of IDR 220000 per vehicle, one way.

How close is Mercure Surabaya Grand Miram to the beach?

This hotel is 8.2 mi (35-min drive) from New Kenjeran Beach.

Does Mercure Surabaya Grand Miram offer free breakfast?

Free breakfast isn’t provided at Mercure Surabaya Grand Miram, but buffet breakfast is offered for a fee of IDR 158000 for adults and IDR 79000 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Mercure Surabaya Grand Miram?

No, there is no casino at this hotel.

What time is check-in at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Mercure Surabaya Grand Miram?

This hotel offers free self parking. Valet parking is available for IDR 50000 per day.

Does Mercure Surabaya Grand Miram have a pool?

Mercure Surabaya Grand Miram features an outdoor pool and a children's pool.

Does Mercure Surabaya Grand Miram have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Mercure Surabaya Grand Miram have a spa?

This hotel has a spa, which features massages, reflexology, and aromatherapy.

How close is Mercure Surabaya Grand Miram to downtown Surabaya?

Mercure Surabaya Grand Miram is 2.1 mi away from Surabaya.

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 84 reviews
Rating 8 - Good. 44 out of 84 reviews
Rating 6 - Okay. 14 out of 84 reviews
Rating 4 - Poor. 6 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Kit, CLAYTON

Liked: Cleanliness, staff & service, amenities
Okay for what you pay for
Stayed 1 night in Oct 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024

8/10 Good

Antonius, Eli Waters

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024

6/10 Okay

Dennis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023

8/10 Good

I

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018

8/10 Good

mohamed, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall

6/10 Okay

TeAtarau, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort

rather disappointed in 4 star

Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

convenient and clean hotel

Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Scott , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralized location, close to everything

Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much

8/10 Good

Eman Prijono Wasito, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best choice to stay

Comfortable

2/10 Terrible

Radja, Solo

Disliked: Staff & service

Average for me•

I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort