In shopping district
At this Surabaya aparthotel, you'll be within half a mile (1 km) of Pakuwon Mall and 6 miles (10 km) of Surabaya Town Square. Surabaya Zoo is within 6 miles (10 km) and World Trade Centre is within 9 miles (15 km).
Renovated in 2015
This smoke-free aparthotel features 2 outdoor pools, a fitness center, and a restaurant. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. WiFi in public areas is free.
Free WiFi, kitchenettes
The 182 soundproofed apartments offer free WiFi and DVD players. Other amenities include kitchenettes, washing machines, and LED TVs with cable channels.
The following facilities will be closed during May, June, July, August, September, and October:
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. A complete renovation of Ascott Waterplace Surabaya was completed in January 2015. This Art Deco Surabaya aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate living rooms. LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.
Ascott Waterplace Surabaya has a restaurant on site.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.
Guests under 17 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts credit cards, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.