Heart of Surabaya
You'll find BG Junction and Tunjungan Plaza within a 15-minute walk of this Surabaya hotel. Surabaya Plaza Shopping Mall and Grand City Surabaya are also within 2 miles (3 km).
Renovated in 2016
This luxury hotel includes 4 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free self parking and a free shopping center shuttle.
Free WiFi, comfy beds
The 407 soundproofed guestrooms offer free WiFi and comfy beds. LCD TVs come with cable channels, and other amenities include iPod docks and 24-hour room service.
JW Marriott Surabaya offers its guests an outdoor pool, a children's pool, a health club, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 132483 square feet (12308 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott Surabaya. A shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. A complete renovation of JW Marriott Surabaya was completed in December 2016. Smoking is allowed in designated areas at this 5-star Surabaya hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Valet parking (surcharge)
JW Marriott Surabaya offers 407 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
The hotel hosts a free manager's reception daily.
JW Marriott Surabaya has 4 restaurants on site.
Late night fare is available from 24-hour room service.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The check-in location differs from the property location. To check in, go to Executive Lounge If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Children age 5 and younger are not permitted to access the Executive Lounge.
The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.