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Hotel Description

5-star luxury hotel near BG Junction

Heart of Surabaya

You'll find BG Junction and Tunjungan Plaza within a 15-minute walk of this Surabaya hotel. Surabaya Plaza Shopping Mall and Grand City Surabaya are also within 2 miles (3 km).

Renovated in 2016

This luxury hotel includes 4 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free self parking and a free shopping center shuttle.

Free WiFi, comfy beds

The 407 soundproofed guestrooms offer free WiFi and comfy beds. LCD TVs come with cable channels, and other amenities include iPod docks and 24-hour room service.

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$61* Per night/room May 17 - May 18

Premium Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Studio, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Property Features

JW Marriott Surabaya offers its guests an outdoor pool, a children's pool, a health club, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 132483 square feet (12308 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott Surabaya. A shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. A complete renovation of JW Marriott Surabaya was completed in December 2016. Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 407 guestrooms or units
  • 25 levels
  • 4 dining venues
  • 132483 sq ft of conference space
  • 12308 sq m of conference space
  • Built in 1996
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Surabaya (SUB-Juanda) (19.3 km / 12 mi)
  • Train station: Surabaya Pasar Turi Station (1.9 km / 1.2 mi)
  • Property shuttles: Free shopping center shuttle; airport pick-up and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

JW Marriott Surabaya offers 407 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

JW Marriott Surabaya has 4 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Executive Lounge If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Children age 5 and younger are not permitted to access the Executive Lounge.

The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JW Marriott Surabaya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • One child stays free
  • Security system
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: IDR 328000 for adults and IDR 164000 for children (approximately)
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya
  • JW Marriott Surabaya Hotel
  • JW Marriott Surabaya Surabaya
  • JW Marriott Surabaya Hotel Surabaya

You should know

  • JW Marriott Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.