2/10 Terrible
Desarae N.
Jun 9, 2023
Disliked: Cleanliness
Filthy place and dishonest company
I am usually not one to leave a bad review but this is an exception. When we received the check in instructions the message said our place had been cleaned and sanitized. I think all the staff did was run the robot vacuum and change the bedsheets. The microwave and oven had dirty fingerprints. The bathtub had a pink mildew ring around the drain and a brown ring around the tub. The faucet had toothpaste spit on it and there was poo smeared on the toilet seat. I let the property manager know about the poo because that is unacceptable. She provided a credit at a sandwich shop and I cleaned the bathroom myself. There were also black markings on both sides of the doors like they've never been cleaned and the pillow shams were noticeably dirty. I understand they don't wash covers often so I removed it and added it to the towel laundry so that they would know it needed cleaned. The trash can had a bad smell coming from it so my mother removed the liner and sprayed it with cleaner to soak. 3 days after we checked out, I received a "heavy cleaning fee", which is in addition to the cleaning fee we already paid! She said it was because they had to take out the trash and there were crumbs on the floor! There was nothing in the rental agreement that stated we needed to take the trash out or sweep the floors! Then she tried saying the trash can was stale beer. If the beer can I threw away was leaking, it would have leaked on the closet floor. There was no additonal heavy cleaning.
Desarae N.
Stayed 2 nights in Jun 2023