4/10 Poor
Georgina
Traveled with family and small children
Aug 23, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in, they had given my initially booked and paid room away so we had to get another one. We got the key to it, the key didn’t work. We went back to the front desk to get another, again it didn’t work, the front desk agent met me half way before going to the desk for the THIRD time, brought a different key back for another room due to a faulty lock on the room. Got into the other room, the walls were dirty and stained, the sheets had blood and yellow stains on them, the decor in the room was broken, the towels were stained. We advised the front desk agent we would like a different room as it was very dirty. He was so kind about it, and very nice and helpful. He moved us to a different room, the room was very outdated and old, but cleaner than the previous room. Only issue with the room was that it was dirty, but not as bad as the previous one and they had mouse traps set up around the room. At this point of night (2am), with no other rooms available we had told our kids to pretend we were camping (they hated the mouse traps LOL) to top it off, I still have not received my deposit from the place. I definitely will not stay here ever again, but the front desk agent that was working at the night time was so kind and nice so the stars are for him.
Georgina
Stayed 1 night in Aug 2025