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4.3 out of 5

"Everything was lovely except they stated some upgrades to the pool nearest to my room without letting us know at check in. Which was a small inconven ... " More

By a verified traveler on Sun 11 Sep 2016

Hotel Description

5-star beachfront resort near Sapphire Beach

Beachfront retreat

Within a 5-minute walk of this St. Thomas resort, you'll find Leeward Islands and Beverhout Point. Cabrita Point and Cowpet Bay are also within half a mile (1 km).

Fun at the beach

This resort features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and free valet parking. A bar/lounge, a 24-hour front desk, and limo/town car service are also provided.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 82 guestrooms also offer free WiFi and balconies. Other amenities include LCD TVs, minibars, and premium bedding. Housekeeping is available once per stay.

Executive Suite, 1 Bedroom, Ocean View (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Ocean View (King and Sofa Beds)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Balcony, Resort View (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, St. Thomas ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ritz-Carlton, St. Thomas

Everyone (9) Couples (1) Family (1)
4 out of 5

Posted by on Sep 11, 2018

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3 out of 5

Didn't love the experience.

Pros: My spa service.
Cons: Service.
There was nothing that stood out for me at this Ritz Carlton that impressed me. It wasn't bad, but I did not love it and would not go back. Travelocity was horrific with the booking process and I would not recommend them either. I booked a certain package that was supposed to include a daily resort credit and free breakfast and it was not in my itinerary when I arrived. Also, I went to check my seats on my flights. Turns out, travelocity had me on STANDBY. I did not have seats either way and I had to upgrade them in order to have a seat on the plane. More additional money I needed to put out. Highly recommend using another way to book your packages. Again, the hotel wasn't bad, but not up to the "Ritz Par".

Posted by , from New Jersey on Sep 4, 2017

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1 out of 5

Watch out the infinity pool is closed

Our stay was 9/13/2016 to 9/19/2016. We were not notified by the hotel or Travelocity that the infinity pool is closed for repairs. The wonderful view of the grounds and ocean was marred by a large empty pool and a closed restaurant on the beach. It is under construction and won't be opened again until some time this winter. This trip was to celebrate our 50th anniversary. Friends had arranged with the hotel to send us a fruit, cheese and wine basket and the other sent a full in room deluxe breakfast. Both never arrived. The hotel staff never acknowledged the wine and cheese error until we asked about it. We didn't know about the breakfast order until after we arrived home after the trip. After we complained about the cheese and wine basket we were offered a $100 credit. Common guys this was our 50th anniversary. They ultimately offered a $450 discount. Now that we have discovered the breakfast failure we are totally frustrated with the Ritz-Carlton and do not recommend it to other travelers.

Posted by , from Connecticut on Sep 22, 2016

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5 out of 5
Everything was lovely except they stated some upgrades to the pool nearest to my room without letting us know at check in. Which was a small inconvenience because they closed the restaurant as well but not enough to ruin the trip.

Posted by on Sep 11, 2016

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5 out of 5

Unbelievable Experience and Service

The Ritz Carlton is known for their exceptional service and they did not disappoint in St. Thomas. From the moment we arrived, we were greeted with a wonderful check in experience including Rum Punch :). We were also there to celebrate our 20th wedding anniversary and we were presented with an oversized room with a balcony overlooking the gorgeous resort with the added bonus of complimentary champagne bottle and truffles. Throughout the stay the staff was on point, catering to our every need. The accommodations were more than we expected and super clean. The food and drinks on site were awesome and some of the freshest fish we have ever had. The concierge was phenomenal and helped us plan for offsite dinners and trips to the other islands. The only downside was that we were only there for 7 days and wish we could have stayed longer.

Posted by , from Jacksonville, Florida on Aug 15, 2016

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4 out of 5

Amazing

We didn't know there was extra charges for amenities (we only used the beach towels). I would also recommend buying snacks from grocery store. Other than that (first time to St. Thomas) Ritz Carlton hotel was amazing. The staff was awesome. Beautiful view, private beach, nice and clean rooms.

Posted by , from Seattle, Wa on Jul 14, 2016

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5 out of 5

Beautiful property, fantastic service

Beautiful property, fantastic service, great food and drinks. Love the beach and all the toys; kayak, paddle boards, hobie cats, snorkeling, etc.

Posted by on Dec 7, 2015

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4 out of 5

Not as good as last stay

Pros: Location and its beauty.
Cons: Staff at registration.
Unfortunately our stay at the Ritz in St Thomas this time around was not nearly as good as the first time. It started with our check in. Last time they greeted us with cold towels and cold drinks. This time neither and we finally asked for the drinks. They forgot to clean the room the first day and the AC went out. They did not show up for a birthday ride to the cab they forgot to call. The responses from the staff were not of five star quality. When we asked why the room was not cleaned at 4pm? The response was "we have until 5." The room was finally cleaned at 8pm. We are not lazy at all, but when you work very hard and want to get away you naturally expect the 5star service you pay for. We were so disappointed that we have taken the hotel off our list for future travel. The only thing that saved this hotel is the beauty of its location and the great staff at the sails restaurant and Luke the Bellman. A++++ to them. St Martin hear we come.

Posted by on Oct 5, 2015

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4 out of 5

Great Hotel but Overpriced

Pros: The view is beautiful. We had a room on the third floor overlooking the beach and the pool. The grounds are nicely kept and the staff is very pleasant
Cons: Food is really overpriced. Must have dinner reservations whether restaurant is full or not. Impossible to get chairs on the beach.
Location: 30 minute drive from airport. Not much to do nearby the hotel but snorkeling, kayaking, and other water sports available on the resort grounds.
The Ritz-Carlton is supposed to be the best resort on the Island. While the hotel itself is very beautiful - the rooms are nicely appointed and clean, the view from the beach is spectacular - my overall rating is less that 5-star. Be prepared to spend a lot of money on food. My husband and I traveled with 2 children and stayed for 3 nights. We spent over $1,000 on meals. Lunch for 4 was always over $100 and dinner was close to $300. The mini fridge in the room does not keep food at a refrigerated temperature, so you cannot store anything in there to keep for later. Be sure to make reservations for dinner. We were turned away twice at different restaurants, even though the they were not full. Adult drinks are at least $15 so keeping your own bottle and mixers in the room is a good idea. Buy sunscreen outside the hotel. Mine was taken at the airport and a bottle of tanning lotion at the resort was $30. I will say overall the staff was very pleasant and accommodating. Although I would consider staying here again and would recommend this hotel to others, I will also say that if I visit St. Thomas again I will be sure to explore other options. In all, this is a wonderful hotel, but very overpriced. If you want to visit the 'famous' shopping areas they are only open when the cruise ships come to port and those that are open close around 5pm. The local paper will list days that ships are in port so you can plan your shopping excursion accordingly.

Posted by , from Houston, TX on Aug 17, 2015

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5 out of 5

Amazing property with great restaurants and staff.

Pros: We felt extremely pampered and safe on the property. It is beautiful and had the best customer service I have every experienced.
Cons: The price of the sodas were ridiculous. 3 to 5 dollars per bottle.
We enjoyed the stay and all the amenities this facility had to offer. It was clean, classy and the customer service was impeccable. The food was a little pricey but excellent.

Posted by , from Columbia Missouri on Aug 16, 2015

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About the The Ritz-Carlton, St. Thomas

Location 6900 Great Bay, St. Thomas, St. Thomas 00802

Property Features

The Ritz-Carlton, St. Thomas offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury The Ritz-Carlton, St. Thomas. Valet parking is free. Smoking is allowed in designated areas at this 5-star St. Thomas resort.

  • 82 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • ATM
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: St. Thomas (STT-Cyril E. King) (17.6 km / 10.9 mi)
  • Parking: Free valet parking

Room Amenities

The Ritz-Carlton, St. Thomas offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • LCD television
  • Premium channels
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9 AM.

Alloro - This restaurant serves dinner only. Reservations are required.

Bleuwater - This restaurant overlooks the ocean and pool. Open daily.

Coconut Grove - Overlooking the ocean and pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Sails - Overlooking the ocean, this restaurant serves breakfast, lunch, and light fare. Open daily.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 78.00 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room bottled water
  • Valet parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 10 and USD 20 for children (approximately)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Hotel St. Thomas
  • Ritz-Carlton St. Thomas
  • St. Thomas Ritz-Carlton
  • Ritz-Carlton St. Thomas Hotel
  • Ritz-Carlton St. Thomas Hotel St. Thomas
  • The Ritz-Carlton, St. Thomas U.S. Virgin Islands
  • Great Bay Resort
  • St. Thomas Great Bay
  • Great Bay Resort
  • St. Thomas Great Bay
  • Resort St. Thomas Great Bay Resort St. Thomas
  • St. Thomas St. Thomas Great Bay Resort Resort
  • Resort St. Thomas Great Bay Resort
  • St. Thomas Great Bay Resort St. Thomas
  • The Ritz Carlton St. Thomas
  • Great Bay
  • Great Bay Resort
  • Resort St. Thomas Great Bay Resort St. Thomas
  • St. Thomas St. Thomas Great Bay Resort Resort
  • Resort St. Thomas Great Bay Resort
  • St. Thomas Great Bay Resort St. Thomas
  • Great Bay
  • St. Thomas Great Bay
  • The Ritz Carlton St. Thomas
  • Great Bay Resort
  • St. Thomas Great Bay
  • Resort St. Thomas Great Bay Resort St. Thomas
  • St. Thomas St. Thomas Great Bay Resort Resort
  • Resort St. Thomas Great Bay Resort
  • St. Thomas Great Bay Resort St. Thomas
  • Great Bay
  • The Ritz Carlton St. Thomas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.