4.0 out of 5

"In a nutshell we did have a good time. Coming back from back to back cat 5 hurricanes is devestating and difficult. We kept that in mind and very much ... " More

By a verified traveler on Fri 29 Jun 2018

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Hotel Description

3-star beachfront resort near Emancipation Garden

On the beach

Stay at this St. Thomas resort and you'll be within half a mile (1 km) of Bolongo Bay and 2 miles (3 km) of Mangrove Lagoon. Bluebeards Beach and Pacquereau Bay are also within 3 miles (5 km).

Poolside dining

This resort features a restaurant, an outdoor pool, and a swim-up bar. Business travelers can take advantage of the free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 74 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Furnished balconies or patios, premium bedding, and ceiling fans are also available.

Room, No View (Value Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$213 per night

Basic Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Balcony, Oceanfront (Upper Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Patio, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bolongo Bay Beach Resort ratings based on 121 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bolongo Bay Beach Resort

Everyone (11) Couples (2) Family (4)
5 out of 5
I treated my mother to a vacation together for Mother's Day this year, and we couldn't have been happier with the choice of hotel/resort. The last time she'd been to St. Thomas was in the 1970s, when she was pregnant with me, and I hadn't ever been, except in utero! We chose Bolongo Bay because of the all-inclusive option, and we were swayed entirely by online reviews. The property, still recovering from Hurricane Irma, is nonetheless beautiful, and we were offered many activities on site, as well as in other locations, some free and some with extra charges (all worth every penny!). The most memorable activities were sunning ourselves on and exploring the local beach, snorkeling with sea turtles and sunset cruise, both on the catamaran with Captain Z, Toni, and Alyssa (all of whom were so fun and wonderful), and a tour of St. John with Charles (excellent!). As other people have mentioned, the menu is limited, but everything we had was delicious and fresh, and all the restaurant staff were so welcoming and helpful, particularly 007 and Lorrie. Our room was plain but comfortable, and we had a lovely view of the water. The beach around the resort is a bit rocky and seaweed-covered, but the staff clean/rake it routinely and provide land and water hammocks and beach chairs to make it extra comfortable. Manager Keith and Event Coordinator Vernita were especially helpful and awesome. All in all, we had a blast and would do it again in a heartbeat.

Posted by on May 20, 2019

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Comment from Hotel Management

May 25, 2019 by Danni

Thank you so much for your feedback, we really appreciate it. So wonderful to hear you had an awesome time. Looking forward to welcoming you in the near future again.

5 out of 5
Beautiful location, service from staff was excellent, great food, easy to go have wonderful excursions!

Posted by on May 3, 2019

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Comment from Hotel Management

May 6, 2019 by Katarina

Thank you for those kind words. Glad you had a good time

4 out of 5
Beautiful views from our room and the sunset tour on Heavenly Days was great.

Posted by , from Maine on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Katarina

Thank you for staying with us

5 out of 5
The all inclusive was great and so was the service.

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 29, 2019 by Katarina

Thank you for staying with us

5 out of 5
I love this place! Was there in 2011 and returned a few days ago. The staff is simply awesome. It’s a small family- owned property that treats you like family! Can’t wait to return!

Posted by , from Washington, DC on Apr 17, 2019

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Comment from Hotel Management

Apr 29, 2019 by Katarina

Thank you for coming back to see us again, and thank you for those kind words. Hope you come back again some day soon. Maybe next year?

5 out of 5
We had a great experience at the Bolongo Bay Beach Resort. We enjoyed that it was a smaller resort, so you didn't have to fight for beach or pool chairs. The meals were prepared as ordered, and everything was delicious. The trips that we took while there were a quick cab ride away, and reasonable. The only thing we feel could be improved upon was the mattress in our room, it wasn't the most comfortable. We would definitely go back for another stay!

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 29, 2019 by Katarina

Thank you for staying with us. We appreciate that, and hope to welcome you back some day soon

5 out of 5
Bolongo is a quaint resort. If you're looking for a fancy resort with a gym, spa, nightly shows, etc. this is not the resort to stay. I enjoyed the beach access, the food and bar was excellent and the staff all friendly and helpful. They have lots of water activities which is also a plus. It is a very relaxing location with a family atmosphere.

Posted by , from Old Bridge, NJ on Apr 7, 2019

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Comment from Hotel Management

Apr 29, 2019 by Katarina

Thank you so much for those kind words. Hope to see you back here some day soon

5 out of 5
Wonderful location for access to everything we did

Posted by on Jan 8, 2019

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4 out of 5
Enjoyed being at Bongo Bay a wonderful experience with staff from the time we entered the facility. My daughter who was with us who has a disability was given concern and help. When she was not with us staff always asked for her with concern.

Posted by on Dec 1, 2018

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3 out of 5

Customer service

In a nutshell we did have a good time. Coming back from back to back cat 5 hurricanes is devestating and difficult. We kept that in mind and very much enjoy our stay from an amenities standpoint. What was most disappointing was the customer side of things. Took forever if ever to get simple tasks done. "I have to speak to the manager about that" I heard a lot, although I'm not sure he was ever involved until I went in and expressed my dissatisfaction. Then it only took another 5 or 10 minutes...to change the channel. That was after a patient 25 minutes of nothing happening. Just one example. I know ot seems as though its a small thing but ruined my breakfast and morning. Although you cant beat mother nature the one rhing you are always capable of is good customer service, its easy to inform people of the situation or explain why something cant happen or can only be done a certain way. Most including myself would have been content with that.

Posted by on Jun 29, 2018

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All-inclusive Details

All-inclusive room rates at Bolongo Bay Beach Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba diving certification not included
  • Motorized water sports not included
  • Surcharge for bottled wine
  • All available beverages included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at Bolongo Bay Beach Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bolongo Bay Beach Resort offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Bolongo Bay Beach Resort. Self parking is free. Smoking is allowed in designated areas at this 3-star St. Thomas resort.

  • 74 guestrooms or units
  • 3 levels
  • 5 buildings
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Towels for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: St. Thomas (STT-Cyril E. King) (11.9 km / 7.4 mi)
  • Parking: Free self parking

Room Amenities

Bolongo Bay Beach Resort offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony or patio (furnished)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The Oasis Restaurant - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Iggies Beach Bar & Grill - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Sailing on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are available for USD 10.00 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room microwave fee: USD 10 per day
  • Crib (infant bed) fee: USD 10.00 per night
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bolongo
  • Bolongo Bay
  • Bolongo Bay Beach
  • Bolongo Bay Beach Resort
  • Bolongo Bay Beach Resort St. Thomas
  • Bolongo Bay Beach St. Thomas
  • Bolongo Bay Resort
  • Bolongo Beach
  • Bolongo Beach Bay Resort
  • Bolongo Resort
  • Bolongo Bay Beach Hotel South Coast
  • Bolongo Bay Beach Resort St. Thomas, U.S. Virgin Islands
  • Bolongo Bay St Thomas
  • Hotel Bolongo Bay Beach