8/10 Good
Sandra
Sep 3, 2025
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Completely mixed experience first of all i will start with the positive
Customer service couldn't be better staff were always friendly and helpful,particularly the male staff member working at the taste on Monday evening sorry i didn't get his name.
Relatively good value for money when you consider all the amenties and the views.
The afternoon tea was incredible!
Garden maintenance was wonderful lots of stunning flowers,outdoor and indoor pool were lovely and warm
Onto the negatives;
The room being somewhat of an old building was covered in dust, the bed wasn't particularly comfartable though i can appreciate everyones firmness/softness level may differ
Curtains covered in stains which you wouldn't expect from a high end hotel and the shower and bath took quite a while to warm up.
The views from the back are stunning but inland you are looking at flooded roofs and cables (would reccomended upgrading for better scenery)
The breakfast was just awful one day the sausages tasted like water the next burned and dry, toast is made fresh but always cold i suggest a make your own toast option may be better, it could easily be compared to a budget breakfast infact i have had better there (the vegetarian option at the taste was a big hit though)
To sum up I'd probably try again with a larger room but skip the breakfast
Location wise carlyon bay beach is nearby and had lots of nice food options, lost gardens of helligan,eden project, charlestown etc also local
Sandra
Stayed 3 nights in Aug 2025
