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Pier House

3.5 star property
3.5-star beach B&B near Eden Project

Choose dates to view prices

Photo gallery for Pier House

Spa
Terrace/patio
Exterior detail
Restaurant
Deluxe Double Room, 1 King Bed, Harbor View | 1 bedroom, desk, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi

Explore the area

Map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ
  • Charlestown Harbour
    ‪2 min walk‬
  • Porthpean Beach
    ‪18 min walk‬
  • Eden Project
    ‪7 min drive‬
  • Newquay (NQY-Newquay Cornwall)
    ‪30 min drive‬

Room options

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Double Room, Sea View

9.4 out of 10
Exceptional
(6 reviews)
  • 172 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Cabin

Standard Cabin | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Cabin

8.8 out of 10
Excellent
(3 reviews)
  • 49 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Harbor View

Deluxe Double Room, 1 King Bed, Harbor View | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed, Harbor View

10.0 out of 10
Exceptional
(5 reviews)
  • 172 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed, Partial Sea View

Premium Double Room, 1 King Bed, Partial Sea View | 1 bedroom, desk, iron/ironing board, free WiFi

Premium Double Room, 1 King Bed, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 151 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

St Austell

Seaside stay .At this B&B, you'll be steps from Charlestown Harbour and Charlestown Shipwreck and Heritage Centre. Charlestown Beach and Duporth Beach are also within half a mile (1 km).
View more B&B in St AustellOpens in a new window

What's nearby

  • Charlestown Harbour - 2 min walk - 0.1 miles
  • Porthpean Beach - 18 min walk - 1.0 mile
  • Eden Project - 7 min drive - 2.6 miles
  • Pentewan Sands Beach - 7 min drive - 4.5 miles
  • Lost Gardens of Heligan - 10 min drive - 6.4 miles

Getting around

  • St Austell Station - 8 min drive
  • Newquay (NQY-Newquay Cornwall) - 28 min drive

Restaurants

  • ‪St Austell Brewery - ‬5 min drive
  • ‪Hicks Bar St Austell Brewery - ‬5 min drive
  • ‪Poltair Park Cafe - ‬5 min drive
  • ‪Francines Fish - ‬3 min drive
  • ‪The Brit - ‬3 min drive

About this property

Pier House

3.5-star beach B&B near Eden Project
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A complete renovation of Pier House was completed in June 2024.

This 3.5-star St Austell bed & breakfast is smoke free.

  • 23 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch Smart televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8 per day)
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Accessibility

  • Hardwood flooring in public areas
  • No elevator
  • Tile flooring in public areas

Room amenities

Entertainment

  • 42-inch smart TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.00 per day (150 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Frequently asked questions

How close is Pier House to the airport?

Pier House is 17 mi (28-min drive) away from the Newquay (NQY-Newquay Cornwall) airport, the closest popular airport to the property.

Does Pier House have an airport shuttle?

Airport shuttle services are not available at Pier House.

How close is Pier House to the beach?

This bed & breakfast is a short 3-minute walk from Charlestown Beach and 11-minute walk from Duporth Beach. Don't forget your sunscreen!

Does Pier House offer free breakfast?

Pier House does not offer free breakfast.

Is there a casino at Pier House?

No, there is no casino at this bed & breakfast.

What time is check-in at Pier House?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Pier House?

Free parking is not available at this bed & breakfast.

Does Pier House have a pool?

Pier House does not have a pool.

Does Pier House have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from December 25 to December 25.

Does Pier House have a spa?

There are no spa services available at this bed & breakfast.

How close is Pier House to downtown St Austell?

Pier House is 0.1 mi away from Charlestown.

Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 273 out of 338 reviews
Rating 8 - Good. 48 out of 338 reviews
Rating 6 - Okay. 12 out of 338 reviews
Rating 4 - Poor. 4 out of 338 reviews
Rating 2 - Terrible. 1 out of 338 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a wonderful stay. The room was fantastic and was upgraded to a king size room from cabin room. The whole interior is immaculate and the breakfast was delicious.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicola

Stayed 1 night in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel in a fantastic location, with excellent staff, lovely rooms and great food and drinks on offer.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place, great accommodation, lovely rooms, nice food and drink. Location could not be better. Staff were wonderful, friendly and chatty. We will be coming back. The only improvement we can suggest is for the doors to rooms to have soft closing mechanisms as the doors constantly slam shut.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying at The Pier House and it still excels. Staff are always fantastic, food is great and the accommodation is perfect. I’ll be back again for another stay.
Stayed 1 night in Feb 2025

10/10 Excellent

C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

William

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best places I have stay while away for work. i booked the wrong dates but the staff were more than happy to accommodate us, the rooms are spotless and beautifully decorated! i would definitely stay again (even in my own time) its a wonderful location steeped in history. I honestly couldnt think of anything i could change to make this stay better.
Stayed 1 night in Jan 2025

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, scenery is beautiful.
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

DJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquility and friendliness ...

A beautiful room and very attentive staff made my visit just lovely. The breakfast was delicious and evening bar staff very friendly. I will absolutely come again with my husband. Thank you all ...
Sun setting over the harbour outside the hotel ...
A beautifully decorated and peaceful room ...
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top hotel and proper pub

Amazing hotel and staff with a great view of the harbour Room was luxurious again with views in room touches excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Jackie

Traveled with partner
We had a superb stay highly recommend
Stayed 3 nights in Dec 2024

10/10 Excellent

robert

Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, friendly staff, good food, will be back.
Stayed 1 night in Dec 2024

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a weekend away rooms are well soundproofed from the inn downstairs. Room was beautiful view was stunning. Staff really friendly and approachable and were really excited for us when my fiancé proposed to me during our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this lovely place , will definitely come again
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The staff were very friendly and helpful, the check in was good, the food good, the room good and the bedding and towels superb! I'm sure we'll be back. Thank you, Mary Stephenson
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay since the rebuild of the hotel. Rooms now have the wow factor as does the bar area. Parking is local and free. The property is right on the harbour side some rooms having views out to sea.
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with excellent food

What a lovely hotel in a stunning location. Rooms are very nice and well appointed. Food was excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault it! :-)

Honestly cannot fault The Pier House. We stayed for one night for a couples getaway and from check in to check out we were so impressed! The lady who checked us in (I’m gutted we didn’t get her name!) was so friendly, explained everything and showed us to our room. We received a complimentary upgrade and our room was beautiful with a harbour view and everything you could need! Special little touches like the radio on as you entered, a Korev each on the house in the mini fridge, dry robes in case you fancied a walk in the mizzle! In the morning breakfast was plentiful and all of the staff are just so welcoming and attentive. Nothing is too much trouble. We finished our stay with a coffee and a game of Scrabble in the bar area! We only live in Porthleven and came for an event at The Longstore just up the road, but will definitely be back. A little gem!
Stayed 1 night in Nov 2024

10/10 Excellent

Annette

Stayed 1 night in Jul 2024