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"Water pressure was poor. Water temp would change every couple of seconds while you were showering. Menu's for breakfast and dinner were pretty limited ... " More

By a verified traveler on Sat 26 Feb 2022

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Hotel Description

Family-friendly 4-star hotel with outdoor pool

St. Augustine Historic District stay

With a stay at this St. Augustine Historic District hotel, you'll be steps from Government House and First Colony Museum. Flagler College and Villa Zorayda Museum are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, business center, and valet parking. Enjoy the gym and perks like free WiFi.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$242* Per night/room Oct 10 - Oct 11

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Casa Monica Resort & Spa, Autograph Collection ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Monica Resort & Spa, Autograph Collection

Everyone (9) Couples (1) Family (3)
3 out of 5
Water pressure was poor. Water temp would change every couple of seconds while you were showering. Menu's for breakfast and dinner were pretty limited. We would not stay here again.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Feb 26, 2022 by Jesse - Front Office Manager

Penny, Thank you for this feedback. We genuinely appreciate the opportunity to use this to improve and provide a level of service I know we can provide. Feel free to contact me directly if there is anything I can assist you with.

5 out of 5

Posted by on Nov 15, 2021

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4 out of 5
I liked the historical district. Unhappy left car unlocked and unprotected in lot Friday night. Didn’t clean my room each day—partially cleaned.

Posted by on Nov 1, 2021

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2 out of 5
You could blame the pandemic for the current state of the Casa Monica. Truth is this that's not why this should be a 5-star hotel, but isn't even a faint shadow of one. At least Motel 6 leaves the light on for you. At Casa Monica you have to harass the staff to do basics and even then that's a push. Yes, after four tries at getting our room serviced the MANAGER came and did it himself. And yes, he kindly sent a bottle of sparkling wine and chocolate covered strawberries and macarons with a kind note. Yes, the valet staff is professional. Others? Forget it. We met a dozen guests during our stay who couldn't figure out why one of the two elevators didn't work. Like us, no one told them you need to insert your room card before selecting a floor. At a good hotel you'd be told that at check in. Not at Casa Monica. When the hot tub ran low on water and the jets, now exposed, blasted my wife in the face, a staffer, when I asked why the tub malfunctioned, gave me a look, pointed to the sky -- and told me: It's Florida. The water evaporated. Oh, okay . . . Another day used food trays and towels littered the pool deck for hours -- on Labor Day weekend -- and handfuls of used napkins were blown into the pool, dirtying the water. No one came to clean any of it. The maid did leave a nice note and the end of our stay, explaining how wonderful it'd been to serve us. I'd never seen her once. I left a nice note explaining she'd have gotten a nice tip -- had she'd done her job. I could go on.

Posted by on Sep 6, 2021

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5 out of 5

Posted by on May 20, 2021

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Comment from Hotel Management

May 31, 2021 by Nik

Dear Sir/Madam, Thank you so much for choosing to stay with us and for your honest feedback. We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon. Warmest Regards

5 out of 5

Posted by on Mar 24, 2021

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Comment from Hotel Management

Apr 6, 2021 by Nik

Dear Sir/Madam, Thank you for sharing your honest feedback! We are so glad to hear that you had a wonderful time in St. Augustine! We look forward to welcoming you back soon. Warmest Regards

2 out of 5
Good location, but poor amenities due to virus and few staff members. Not worth the price until things are back to normal.

Posted by , from Fairhope, AL on Jul 22, 2020

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Comment from Hotel Management

Jul 23, 2020 by Nik

Dear Mr. David, I am so sorry to hear that your stay was less than exceptional and would like to extend my sincere apologies for your stay. We look forward to making it up to you on your next visit and change your thoughts. Warmest Regards

5 out of 5
Great hotel All staff very helpful and pleasant.

Posted by on Mar 14, 2020

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Comment from Hotel Management

Mar 15, 2020 by Nik

Thank you so much! We look forward to having you back with us soon! :-)

5 out of 5
Great location. Staff very helpful. Comfortable rooms.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 11, 2020 by Nik

Thank you so much for your feedback! Will make sure to share that with the entire team. We look forward to welcoming you back!

5 out of 5

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by Aaron

Thank you very much for your feedback! We are glad you enjoyed your time with us!

About the Casa Monica Resort & Spa, Autograph Collection

Location 95 Cordova St, St. Augustine, FL 32084

Property Features

Casa Monica Resort & Spa, Autograph Collection offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the family-friendly Casa Monica Resort & Spa, Autograph Collection. You'll have access to the outdoor pool and health club at a partner property. For a fee, parking is available. This 4-star St. Augustine hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1888
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Casa Monica Resort & Spa, Autograph Collection offers 138 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This St. Augustine hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include in-room massages. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11 AM.

Costa Brava Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Starbucks - This café serves breakfast, lunch, and dinner. Open daily.

Cobalt Lounge - This lobby lounge serves lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Health or beauty spa nearby

Spa Services

Poseidon Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24.31 per accommodation, per night

The resort fee includes:

  • Beach access
  • Partner property beach club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Faxes
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Monica Hotel Autograph Collection St. Augustine
  • Casa Monica Hotel Autograph Collection
  • Casa Monica Resort Autograph Collection
  • Casa Monica Resort St. Augustine
  • Casa Monica Resort
  • Casa Monica St. Augustine
  • Casa Monica
  • Casa Monica
  • Casa Monica Hotel
  • Hotel Casa Monica
  • Casa Monica St Augustine
  • Casa Monica Saint Augustine
  • Autograph Collection Hotel Saint Augustine
  • Casa Monica Resort & Spa, Autograph Collection Hotel
  • Casa Monica Resort & Spa, Autograph Collection St. Augustine

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.