2/10 Terrible
Michael
Traveled with family and small children, Traveled with family
Aug 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6nights.. on our 2nd night we found blood stains on our bed sheets but our kids had eaten chocolate pudding so I didn’t think it could be blood, however after we changed rooms yet again there was another blood stain on our bed sheets.. the 3rd night we stayed there as a lizard in our room called to have someone come removed it that was a waste of time because he was more concerned with the dresser he broken than trying to get the lizard out. So after he left I went to go check on the food we had under the stove and found cockroaches crawling around in our food!!!! After that we changed rooms and were told we would not be charged the resort fees. The next morning I pulled covers off the bed my children were sleeping in and found what now I could confirm was an old blood stain on the bed sheets again!! Called housekeeping and they came to change the sheets. I was so disgusted at this point so I took a walk to look around and seen that all of the bed linen was stored out in the main hallways OUTSIDE, not covered and up against the buildings. Mind you this was in our 2nd room for our stay!! Then we found out the stove was not working so I went down to ask someone to come fix it no one ever came.. I had to track down the maintenance guy to come fix it.. the lamp in our 2nd room was also broken all he did was screw it back in and the light was still fluttering of and on but I guess that was good enough for him. My son also slipped in bathroom due to condensation.
Michael
Stayed 6 nights in Aug 2025