See all properties

Renaissance Esmeralda Resort & Spa, Indian Wells

4.0 star property
4-star golf resort near Indian Wells Tennis Garden

Choose dates to view prices

Photo gallery for Renaissance Esmeralda Resort & Spa, Indian Wells

Exterior
View from property
2 bars/lounges, poolside bar
1 bedroom, premium bedding, pillowtop beds, in-room safe
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
44400 Indian Wells Ln, Indian Wells, CA, 92210
  • Place, Indian Wells Golf Resort
    ‪5 min walk‬
  • Place, Spa Esmeralda
    ‪10 min walk‬
  • Place, Indian Wells Tennis Garden
    ‪3 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed, Non Smoking, Pool View (Balcony)

9.6 out of 10
Exceptional
(13 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

8.8 out of 10
Excellent
(33 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Resort View

Executive Suite, 1 Bedroom, Resort View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom, Resort View

9.4 out of 10
Exceptional
(3 reviews)
  • 818 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom

  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Balcony

Studio Suite, 1 Bedroom, Non Smoking, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Golf View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Golf View

7.8 out of 10
Good
(8 reviews)
  • 427 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Golf View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Golf View

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 861 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 640 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • 640 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

  • 428 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Golf View (Hearing Accessible)

  • 427 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

9.4 out of 10
Exceptional
(11 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony

8.8 out of 10
Excellent
(78 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Indian Wells

Indian Wells retreat .Within a 5-minute walk of the resort, you'll find Indian Wells Golf Resort and Indian Wells Golf Course. Also, Indian Wells Conference Center is within half a mile (1 km) and San Jacinto Mountains is within 2 miles (3 km).
View more Resorts in Indian WellsOpens in a new window

What's nearby

  • Indian Wells Golf Resort - 5 min walk - 0.3 miles
  • Indian Wells Golf Course - 5 min walk - 0.3 miles
  • Spa Esmeralda - 10 min walk - 0.5 miles
  • Indian Wells Country Club - 13 min walk - 0.7 miles
  • Indian Wells Tennis Garden - 3 min drive - 2.1 miles

Getting around

  • Palm Springs Station - 27 min drive
  • Palm Springs Intl. Airport (PSP) - 41 min drive

Restaurants

  • ‪Cafe Biscotti: An Espresso Bar - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Cava - ‬2 min walk
  • ‪The Place - ‬18 min walk
  • ‪Tía Carmen - ‬7 min walk

About this property

Renaissance Esmeralda Resort & Spa, Indian Wells

4-star golf resort near Indian Wells Tennis Garden
Renaissance Esmeralda Resort & Spa, Indian Wells offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a 24-hour business center and 30 meeting rooms. Event space at this resort measures 136903 square feet (12719 square meters) and includes a conference center. An outdoor pool, a hot tub, and a 24-hour fitness center are also featured at the business-friendly Renaissance Esmeralda Resort & Spa, Indian Wells. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Indian Wells resort is smoke free.

  • 560 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 136903 sq ft of conference space
  • 12719 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Renaissance Esmeralda Resort & Spa, Indian Wells offers 560 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Pillowtop beds feature premium bedding. 55-inch LED televisions come with premium satellite channels, pay movies, and Netflix.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Spa Esmeralda has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Grand Hyatt Indian Wells Resort & Villas
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, 1,093 reviews
$308 nightly
The price is $356
Nov 6 - Nov 7
Total with taxes and fees
Grand Hyatt Indian Wells Resort & Villas

Property amenities

Family friendly

  • Children's club (surcharge)
  • Fenced pool
  • In-room crib
  • Outdoor pool
  • Pool gate
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 28 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 36-hole golf course
  • Bicycle rentals
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Grab bar near toilet (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LED TV with premium satellite channels
  • Netflix
  • Pay movies

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls and an off-leash area are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 28 per person
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Esmeralda Indian Wells
Esmeralda Indian Wells Resort
Esmeralda Renaissance Indian Wells
Indian Wells Esmeralda Resort
Renaissance Esmeralda
Renaissance Esmeralda Indian Wells
Renaissance Esmeralda Indian Wells Resort
Renaissance Esmeralda Resort
Renaissance Indian Wells
Renaissance Indian Wells Resort
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Indian Wells Renaissance
Renaissance Resort
Renaissance Esmeralda Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Esmeralda Resort & Spa, Indian Wells Resort
Renaissance Esmeralda Resort & Spa, Indian Wells Indian Wells

Frequently asked questions

How close is Renaissance Esmeralda Resort & Spa, Indian Wells to the airport?

Renaissance Esmeralda Resort & Spa, Indian Wells is 6.4 mi (18-min drive) away from the Bermuda Dunes, CA (UDD) airport, the closest popular airport to the property.

How much does it cost to stay at Renaissance Esmeralda Resort & Spa, Indian Wells?

As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at Renaissance Esmeralda Resort & Spa, Indian Wells on Nov 5, 2025 start from $229.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Renaissance Esmeralda Resort & Spa, Indian Wells have an airport shuttle?

Airport shuttle services are not available at Renaissance Esmeralda Resort & Spa, Indian Wells.

Does Renaissance Esmeralda Resort & Spa, Indian Wells offer free breakfast?

Free breakfast isn’t provided at Renaissance Esmeralda Resort & Spa, Indian Wells, but full breakfast is offered for a fee of between USD 16 and 28 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at Renaissance Esmeralda Resort & Spa, Indian Wells?

No, there is no casino at this resort, but Agua Caliente Casino Cathedral City (15-min drive) and Fantasy Springs Casino (16-min drive) are nearby.

What time is check-in at Renaissance Esmeralda Resort & Spa, Indian Wells?

Check-in start time: 4 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Renaissance Esmeralda Resort & Spa, Indian Wells?

Free parking is not available at this resort. Self parking is available for USD 30 per night, and valet parking for USD 45 per day.

Does Renaissance Esmeralda Resort & Spa, Indian Wells have a pool?

Renaissance Esmeralda Resort & Spa, Indian Wells features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Renaissance Esmeralda Resort & Spa, Indian Wells have a restaurant?

There are 4 onsite restaurants, offering options like American cuisine, al fresco dining, and a poolside location.

Does Renaissance Esmeralda Resort & Spa, Indian Wells have a spa?

Pamper yourself with a day at Spa Esmeralda, where you can enjoy body scrubs, Swedish massages, and facials.

How close is Renaissance Esmeralda Resort & Spa, Indian Wells to downtown Indian Wells?

Renaissance Esmeralda Resort & Spa, Indian Wells is 0.8 mi away from Indian Wells.

Reviews

Renaissance Esmeralda Resort & Spa, Indian Wells Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 642 out of 1003 reviews
Rating 8 - Good. 175 out of 1003 reviews
Rating 6 - Okay. 91 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 53 out of 1003 reviews

Reviews

10/10 Excellent

julio

Stayed 1 night in Jul 2025

10/10 Excellent

Edmundo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Jul 2025

10/10 Excellent

stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect staycation for my little guy! Just celebrated his 4th birthday at the pool and in the sand all weekend. He’s on the spectrum and was regulated our whole stay!
Stayed 1 night in Jul 2025

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities
M
Stayed 3 nights in Jul 2025

10/10 Excellent

Dawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and clean
Stayed 3 nights in Jul 2025

10/10 Excellent

jennifer

Stayed 2 nights in Jul 2025

2/10 Terrible

Rose, Burbank

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk women including the manager were absolutely despicable. The ladies kept hanging up on me. They didn't have the pool view I paid for so they gave us a handicap room. The most disrespectful service ever! The prices are too high for the rude service you are going to get. They are always claiming to be renovating and never have anything you pay for. We have been coming here for years but their service and the food is bad now. They need a management change or we will never set foot in this place again.
We paid for a pool view and got this from the psycho in the front desk and she threatened us and called security because we asked for a refund and to change our room.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mario

Stayed 1 night in Jul 2025

10/10 Excellent

Lianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, big pool
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience!! Everyone was so nice and welcoming, room clean and spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Stayed 2 nights in Jun 2025

6/10 Okay

Lusine

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Overall staff service was not good.
Stayed 2 nights in Jul 2025

4/10 Poor

Jay

Traveled with partner
Disliked: Staff & service
While the property was nice and the pool area and room itself was nice, there was a lot of fees that weren’t mentioned on the website when I booked the rooms and the staff members weren’t very nice or helpful, for starters when I booked the rooms it said “free WiFi” but when we got there and used the paper that was on the bed to sign into the WiFi it wanted us to pay $15 per day per device just for WiFi, when I brought this up to the front desk they told us they were unsure of what was going on and couldn’t provide any help so we just didn’t use the WiFi, secondly there was no mention about having to pay for parking each day it’s $28 per day to park at the resort and If you don’t use your room key when entering or exiting the parking lot it will be $28 each time to enter or leave not for the whole day so expect to pay atleast $28 a day just to park, the hotel staff was very rude when we asked for new towels and when we asked for a later checkout they acted like it was an inconvenience for them.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shamar

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve always stayed here because it’s my faithful property and mainly because of staff and
Stayed 1 night in Jul 2025

6/10 Okay

Sanya

Liked: Cleanliness
Fresh blood stain on upholstered bed frame, dusty AC vents.
Stayed 1 night in Jul 2025

10/10 Excellent

Yahaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay with the kids. Lots of activities to do with the family. Super accessible for all ages.
Stayed 3 nights in Jul 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Tina

Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina

Stayed 3 nights in Jun 2025

8/10 Good

Harrison

Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Stayed 1 night in Jun 2025

6/10 Okay

Yeordana

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, property conditions & facilities
During my recent stay, I encountered several issues that detracted from the overall experience. Many fees were not clearly disclosed in advance, including a daily parking charge. At check-in, staff failed to mention that my room key could be used to access the parking gate, which caused unnecessary confusion. I also rented poolside chairs for two days and was charged an additional waiter service fee. However, the service was inconsistent—on the second day, the chairs were prepared with towels and accompanied by a bucket of ice-cold water, while no amenities were provided on the first day. Additionally, the website is not user-friendly. Its structure makes it difficult to locate essential information, and the overall navigation experience is frustrating. Unfortunately, these issues left a negative impression, and I do not plan to return.
Stayed 3 nights in Jul 2025

8/10 Good

Jill

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

yuval

Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Stayed 2 nights in Jul 2025