2/10 Terrible
lonnie
Apr 23, 2025
Poor customer relations
BEWARE! We live in Cambodia and we are remodeling our home so we have been renting a room a couple times aweek to relax. Been in over 30 hotels in area. We have a toy poodle and we only stay in pet friendly hotels that don't charge a pet fee. We have NEVER had a problem till now. 1st they try to charge a 10 pet fee when there page say free. They wave the fee as long as they may check the room before we leave. No problem. A toy poodle is hypoallergenic and they don't shed that's why we have her because my wife is allergic otherwise to dogs. My wife Pampers her and washes her daily and she was washed in the hotel room when we got there she is also housebroken. We were literally in the room 10 hours total and then went to check out. They looked at the room and claimed it had an odor and they had to have a cleaning fee this room has tile floors and the dog slept with us the entire night what a scam. They made a scene at the front desk that the dog smelled up the room it was embarrassing unprofessional and not at all true I laid $10 on the counter and left and disgust not worth an argument at all. What a complete disappointment.
Note to manager. as I have stated above we have stayed in over 30 hotels in the area and we have put together a website where we're letting people know decent places to stay and yours will not be one of them.
The way you handle this will cost you a lot more than $10 that you made off us for nothing. We will be sending no customers your way.
lonnie
Stayed 1 night in Apr 2025