4/10 Poor
Natalie
May 16, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Glad it was pet friendly. However, the paperwork to sign says $15, but was charged $20. When asked about it she said it was just old paperwork. Same amount was on the laminated card in the room, $15. False advertisement. I paid the $20 plus tax per night. No coffee cups for the coffee at breakfast, only paper juice cups. Couldn't explain charges when checking out. 2 different amounts. Housekeeper came knocking hard on door at 10 AM and asked were we leaving, I td her not yet, that we had til 11AM. She asked again, you leaving now, I said no at 11AM and I shut the door. Told man at counter, once I got him in from outside. I asked if he'd come in and check us out and was told to just lay keys on counter. I told him I wanted to check out and I wanted a detailed statement. He couldn't explain the totals on there. I told him I'll watch my bank account and see ehat I'm charged then he will hear from me if not the right amount. I/we will not ever stay there again and probably not an Ecno Lodge again
Natalie
Stayed 2 nights in May 2025