6/10 Okay
william
Business traveler
Jul 16, 2025
Liked: Cleanliness
Early check in? Not so much.
Check in is not until 4PM which is a problem for travellers who arrive earlier. I called the hotel several days before our scheduled arrival and asked for early check in at 2PM. I was told that would not be a problem. When I arrived, they indicated they had no rooms ready and I would need to wait. I waited in their lobby nearly 2 hours. When I checked with the front desk, they indicated the room was still not ready although is was now past 4PM. I pointed that out and they started calling housekeeping on the radio only to learn that several rooms they had in their system not ready were ready. The hotel staff should have asked housekeeping to get my room ready as soon as I showed up as they promised me early check in and they should be organized enough to know when rooms are being cleaned and can be released to guests. Instead, they did nothing to accomodate my needs while they watched be sit in their lobby for hours. In addition, the hotel has no restaurant or bar and the pool is pretty dinky. Finally, they are located right next to a major freeway that you do not see from any of the photos.
william
Stayed 4 nights in Jul 2025
