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Garden & City Cauterets Balneo

3.0 star property
3-star spa residence near Cirque du Lys Gondola

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Garden & City Cauterets Balneo

Photo gallery for Garden & City Cauterets Balneo

Indoor pool, seasonal outdoor pool, sun loungers
Studio for 4 | Free WiFi, bed sheets
Comfort Duplex (For 6) | Private kitchenette
Private kitchen
Restaurant

Overview of Garden & City Cauterets Balneo

Reviews
8.0

Very good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Outdoor SpaceOutdoor SpaceOutdoor Space
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Popular LocationCirque du Lys Gondola4 min walk
  • Popular LocationPont d'Espagne9 min drive
  • Popular LocationLac de Gaube9 min drive

Room options

View all photos for Apartment for 10 people

Apartment for 10 people | Living room | Flat-screen TV

Apartment for 10 people

  • 753 sq ft
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Free WiFi, bed sheets

Studio for 2

  • 205 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | Free WiFi, bed sheets

Double or Twin Room

  • 205 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Free WiFi, bed sheets

Superior Double Room

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio for 4

Studio for 4 | Free WiFi, bed sheets

Studio for 4

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Studio for 4

Studio for 4 | Free WiFi, bed sheets

Studio for 4

  • 269 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Duplex (For 6)

Family Duplex (For 6) | Living area | Flat-screen TV

Family Duplex (For 6)

  • 431 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for 2 communicating studios for 8 people

2 communicating studios for 8 people | Free WiFi, bed sheets

2 communicating studios for 8 people

  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio for 2

Studio for 2 | Free WiFi, bed sheets

Studio for 2

  • 205 sq ft
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Duplex (For 6)

Comfort Duplex (For 6) | Living area | Flat-screen TV

Comfort Duplex (For 6)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

Apartment for 10 people

  • 3 bedrooms
  • 1 bathroom
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

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Exterior
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About the neighborhood

Cauterets

Close to the boardwalk/promenade.You'll be within half a mile (1 km) of Cirque du Lys Gondola and 2 miles (3 km) of Pyrénées National Park with a stay here. Pont d'Espagne and Lac de Gaube are also within 6 miles (10 km).
View more Residences in CauteretsOpens in a new window

What's nearby

  • Cirque du Lys Gondola - 4 min walk
  • Cauterets Baths - 5 min walk
  • Pyrénées National Park - 4 min drive
  • Pont d'Espagne - 9 min drive
  • Lac de Gaube - 9 min drive

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • Royalty - 4 min walk
  • Sarl le Refuge de la Cascade - 3 min drive
  • Hotellerie du Pont d'Espagne - 9 min drive
  • Le Bistrot du Boulevard - 3 min walk
  • Le Ski Bar - 2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Garden & City Cauterets Balneo

3-star spa residence near Cirque du Lys Gondola
Garden & City Cauterets Balneo offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this residence measures 538 square feet (50 square meters) and includes conference space. A seasonal outdoor pool, multilingual staff, and ski storage are also featured at Garden & City Cauterets Balneo.

This 3-star Cauterets residence is smoke free.

  • 136 guestrooms or units
  • 6 levels
  • 2 buildings
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Poolside lounge chairs
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Ski

  • Close to skiing
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Playground

Dining

  • Daily buffet breakfast available for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • TV in common areas

Outdoor areas

  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business center
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 10 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Housekeeping (daily)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Bicycle rentals on site
  • Billiards/pool table on site
  • Ski storage on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Bicycle rentals
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to December 16:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day (maximum EUR 54 per stay)
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children
  • Pet fee: EUR 10 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 15 and close November 05.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Frequently asked questions

How close is Garden & City Cauterets Balneo to the airport?

Garden & City Cauterets Balneo is 27.1 mi (50-min drive) away from the Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of May 3, 2024, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on May 15, 2024 start from $82.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Garden & City Cauterets Balneo have an airport shuttle?

Airport shuttle services are not available at Garden & City Cauterets Balneo.

Does Garden & City Cauterets Balneo offer free breakfast?

Free breakfast isn’t provided at Garden & City Cauterets Balneo, but buffet breakfast is offered for a fee of EUR 17 for adults and EUR 12 for children.

Is there a casino at Garden & City Cauterets Balneo?

No, there is no casino at this residence.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Early check-in costs EUR 30 (subject to availability).

Is there free parking at Garden & City Cauterets Balneo?

Free parking is not available at this residence.

Does Garden & City Cauterets Balneo have a pool?

Garden & City Cauterets Balneo features an indoor pool and a seasonal outdoor pool.

Does Garden & City Cauterets Balneo have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from October 30 to December 16.

Does Garden & City Cauterets Balneo have a spa?

This residence has a spa, which features facials, body scrubs, and mani/pedis.

How close is Garden & City Cauterets Balneo to downtown Cauterets?

Garden & City Cauterets Balneo is 0.1 mi away from Cauterets.

Garden & City Cauterets Balneo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 179 reviews" "
Rating 8 - Good. 79 out of 179 reviews" "
Rating 6 - Okay. 30 out of 179 reviews" "
Rating 4 - Poor. 16 out of 179 reviews" "
Rating 2 - Terrible. 2 out of 179 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Traveled with family
Disliked: Room comfort
Cauterets is stunning by this hotel is average
Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A trip to Cauterets.
The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good pools.
Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fehride

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

emi

Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, room comfort
Superbe Hotel
Week end au ski en famille, l'hôtel est très bien situé pour récuperer le télécabine à pied. La chambre (studio pour 4) est très bien, confortable, propre et tout ce qu'il faut. Bar, restaurant et jeux pour enfant accessible. très bien situé pour se promener par la suite en ville.. Au top. Petit Bemol le coût pour stationner dans la ville de cauteret. L'hotel devrait penser à un partenariat avec la ville pour éviter ce coût très excessif.
Stayed 2 nights in Jan 2024

8/10 Good

Robin

Liked: Cleanliness, room comfort
Un séjour sans Balnéo ni Restaurant !
Le studio que nous avons loué était très bien, correspondait aux photos et descriptif. Le Check in s’est bien passé bien qu’on nous fasse payer les taxes de séjour en début de séjour … étonnant mais peu importe ! Le studio était très propre, la literie bonne, les équipements bien. En revanche, 2 grosses déceptions sur cette petite escapade en amoureux de 2 nuits : la balnéo et le restaurant le Garden. Il est inadmissible de mettre en avant une Balnéo qui n’en est clairement pas une : il fait hyper froid, les bassins sont froids, les jets marchent une fois sur deux, le plafond est moisi et certaines parties de la toiture sont enlevés laissant apparaître les tuyaux et câbles, le sol est congelé, les vestiaires hommes femmes ensemble et trop petit, une douche sans toit bref une honte. Le restaurant le Garden : un burger végé pas bon du tout (oignons, ketchup, cœur artichaut pané c’est tout). Aucune préparation, le pain que de l’air, insipide etc. Bref une déception monumentale. Je ne parle pas de l’accueil du restaurant qui est déplorable et de plus lorsqu’on fait part de notre mécontentement c’est à peine si on reçoit des excuses ou quoique ce soit … une des hôtesses nous agresse dans ses propos et lève les yeux au ciel ! Incroyable du jamais vu ! On a quand même fini au carrefour city pour s’acheter un dessert ! Enfin, au départ, la réception nous redemande de payer les taxes de séjour (payées à l’arrivée) … pas beaucoup de cohérence malheureusement.
Stayed 2 nights in Jan 2024